At a Glance
- Tasks: Resolve helpdesk tickets and ensure smooth IT operations for clients across the UK.
- Company: Join a growing team in a dynamic IT environment with hybrid work options.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with potential travel and hands-on experience in IT support.
- Why this job: Make a real difference by supporting users and enhancing IT services.
- Qualifications: Technical expertise in Windows, Office 365, and troubleshooting skills required.
The predicted salary is between 26000 - 27000 € per year.
Have you got the right qualifications and skills for this job? Find out below, and hit apply to be considered.
St. Albans / Hybrid. Monday to Friday 3 office days, 2 days wfh. £26,000 - £27,000. Great role in expanding team.
The role is to be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services for my clients' network of offices across the UK (occasional travel to these offices).
The role requires technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft 365, as well as experience in troubleshooting laptops, printers, and peripherals.
Responsibilities include:
- Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.
- System administration, including Office 365, Azure, Active Directory, Group policies.
- Perform routine system administration tasks including updates, backups, and monitoring.
- Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access.
- Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities.
- Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable.
- Document processes, procedures, and resolutions in the company's knowledge base.
- Prepare and deploy new hardware such as laptops and phones to staff.
- Periodical visits to our UK offices for maintenance and rollout of new hardware/software.
Required Skills & Qualifications:
- Proficiency in Windows Server environments.
- Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint).
- Experience with Omnissa Horizon or similar remote desktop solutions.
- Experience with managing cloud-based VoIP systems.
- Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting.
- Familiarity with networking and network management, WAN, LAN and VPN.
- Excellent problem-solving and customer service skills.
- Ability to work effectively with third-party suppliers and manage escalations.
- Experience with MDM solutions such as Intune.
- Strong verbal and written communication skills.
- Be a security-minded individual, ensuring that security protocols are followed.
Relevant certifications (e.g., Microsoft Certified: Windows Server, VMWare Certified) are advantageous but not required.
For more information and to apply please send your CV.
IT Helpdesk Engineer employer: EC Appointments Ltd
Join a dynamic and expanding team as an IT Helpdesk Engineer in St. Albans, where you will enjoy a hybrid work model that promotes a healthy work-life balance with three days in the office and two days working from home. Our supportive work culture fosters professional growth through continuous learning opportunities and collaboration, while our commitment to employee well-being ensures a rewarding and fulfilling career path in the ever-evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT helpdesk scenarios. Think about how you'd troubleshoot specific issues or handle difficult customers. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can demonstrate your technical expertise and past projects. This is a great way to stand out from the crowd and give potential employers a taste of what you can do.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see your technical expertise in Microsoft Windows, VMWare, and Office 365 shine through!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues before. We love seeing candidates who can think on their feet and resolve helpdesk tickets efficiently.
Keep It Professional Yet Personal:While we appreciate a friendly tone, ensure your application maintains professionalism. Let your personality come through, but remember to keep it relevant to the role!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at EC Appointments Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Windows, VMWare, and Office 365. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this will show your practical experience and problem-solving abilities.
✨Showcase Your Customer Service Skills
As an IT Helpdesk Engineer, you'll be dealing with internal staff regularly. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its IT infrastructure. Understanding their operations and any recent news can help you tailor your answers and show genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your troubleshooting skills. Think about common issues related to laptops, printers, and network management, and prepare your thought process on how you would resolve them. This will demonstrate your analytical skills and readiness for the job.
