At a Glance
- Tasks: Manage FX transactions and support global shipping partners with innovative financial solutions.
- Company: Join Ebury, a fast-growing fintech leader in a dynamic and inclusive environment.
- Benefits: Enjoy competitive healthcare, career development, and mentorship opportunities.
- Other info: Central London office with excellent transport links and a supportive team culture.
- Why this job: Make a real impact in the finance industry while growing your skills and network.
- Qualifications: Fluent in English with strong analytical skills and customer service experience.
The predicted salary is between 60000 - 80000 £ per year.
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem‑solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. We are looking for a senior team member under our Partnerships vertical based in our London office, who is familiar with FX transactions, has a strong customer‑service mindset, and can manage high volumes of payment requests to our Shipping Intermediary clients across the globe.
What You’ll Do
- Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments.
- Execute FX trades with multiple liquidity providers, using various trading platforms.
- Handle a high volume of incoming requests via phone and email tickets from the partner.
- Gain an in‑depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech.
- Build and maintain strong relationships with both our maritime partners and our internal departments.
- Assist partners in growing their existing businesses through Ebury product knowledge.
- Act as a team leader, manage and mentor our Partner Relationship Associates within the Maritime / Shipping vertical.
Experience
- Fluent in English.
- Degree level education preferred.
- Strong mathematical/analytical/legal background.
- Strong interpersonal skills.
- Previous customer‑service experience would be advantageous.
- Proven FX knowledge – client‑facing and operational FX experience.
- Proven experience in finance/FX industry in a sales/mid‑office role.
Competencies and Characteristics
- Ability to work under pressure while working accurately and efficiently.
- Fast learner with a high attention to detail.
- Positive, enthusiastic and motivated attitude; excellent written and verbal communication skills including an excellent phone manner.
Why Ebury?
- Impressive product suite including trade finance with innovative and cutting‑edge products.
- International development opportunities – attend global Sales / Commercial Boot Camps.
- Career development and progression – move into leadership and coaching positions.
- Dedicated mentorship from experienced managers.
- Cutting‑edge technology – state‑of‑the‑art tools and systems.
- Dynamic and supportive culture – teamwork and personal growth are prioritized.
- Generous benefits package – competitive health care and social benefits tailored to location.
- Central London office with excellent transport links.
About Us
Ebury delivers sophisticated, integrated solutions – business accounts, hedging, and financing – on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: to help businesses operate and scale globally. Since its founding in 2009, Ebury has been a fast‑growing leader in fintech, with 1,800+ Eburians across nearly 70 cities and always looking to add to our team. Our proprietary platform is purpose‑built to help businesses streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. We believe in inclusion, stand against discrimination in all forms, and promote belonging for all employees.
Senior FX Relationship Manager - Shipping Intermediaries employer: Ebury
Ebury is an exceptional employer that prioritises innovation, collaboration, and personal growth within a dynamic and supportive culture. Based in the heart of London, we offer impressive career development opportunities, including mentorship from experienced managers and access to cutting-edge technology, all while providing a generous benefits package tailored to our employees' needs. Join us to be part of a fast-growing fintech leader that values your contributions and empowers you to succeed in a meaningful role.
