At a Glance
- Tasks: Support maritime partners with payment queries and build strong relationships.
- Company: Ebury, a dynamic fintech company in the heart of London.
- Benefits: Competitive salary, health care, mentorship, and career progression.
- Other info: Collaborative culture with opportunities for international development.
- Why this job: Join a fast-paced team and gain insights into finance and maritime industries.
- Qualifications: Degree preferred; customer service experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ebury London – Office based
Due to the rapid growth of our maritime division, we are looking to expand our client servicing team in London. The team is responsible for providing exceptional services to our global maritime partners through different partnership models. This role is an excellent opportunity to work in a fast‑paced environment with a small but exciting team, and gain a greater understanding of FX, payments, compliance, technology as well as the maritime industry and how it operates.
The Role
You will be responsible for dealing with live requests from Ebury’s maritime partners which include payment queries, deal executions, login and access requests as well as payment screening requests. In addition to the above you will develop strong relationships with internal departments in order to resolve partner queries in an efficient and timely manner, providing you with a range of experience of Ebury’s different departments and how they operate.
Responsibilities
- Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments.
- Execution of FX trades with multiple liquidity providers, using various different trading platforms.
- Handle a high volume of incoming requests via phone and email tickets from the partner.
- Gain an in-depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech.
- Build and maintain strong relationships with both our partners and our internal departments.
- Assist partners in growing their existing businesses through your Ebury product knowledge.
Experience
- Fluent in English.
- Degree level education preferred.
- Strong mathematical/analytical/legal background.
- Strong interpersonal skills.
- Previous customer service experience would be advantageous.
- Minimum of one year experience in finance or maritime industry in either a sales, compliance or middle office role (desired).
Competencies and Characteristics
- Ability to work under pressure while working accurately and efficiently.
- Fast learner with a high attention to detail.
- Possess a positive, enthusiastic and motivated attitude.
- Excellent written and verbal communication skills including an excellent phone manner.
Why Ebury?
- An impressive product suite including Trade Finance with more innovative and cutting‑edge products.
- International development opportunities including attending global Dealing Boot Camps.
- Career development and progression: Some of our most experienced dealers with exceptional FX knowledge move into leadership and coaching positions.
- Dedicated Mentorship: Learn directly from experienced Dealing Managers who are invested in your success.
- Cutting‑Edge Technology: Leverage state‑of‑the‑art tailor‑made tools and systems that enable you to perform at your best.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- Central London Office: A fantastic location with excellent transport links.
Partnerships Relationship Associate employer: Ebury
Ebury is an exceptional employer that offers a dynamic and supportive work culture, particularly for the Partnerships Relationship Associate role in our London office. With a focus on employee growth through dedicated mentorship and international development opportunities, we empower our team members to excel in their careers while enjoying a generous benefits package and the advantages of working in a central location with excellent transport links.
StudySmarter Expert Advice🤫
We think this is how you could land Partnerships Relationship Associate
✨Tip Number 1
Network like a pro! Reach out to people in the maritime and finance sectors on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Ebury and its maritime division thoroughly. Understand their products and services, and think about how your skills can add value. Practice common interview questions to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our dynamic team at Ebury!
We think you need these skills to ace Partnerships Relationship Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Partnerships Relationship Associate role. Highlight any relevant experience in finance or the maritime industry, and don’t forget to showcase your strong interpersonal skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit for our team at Ebury. Keep it engaging and personal.
Showcase Your Communication Skills:Since this role involves a lot of communication with partners and internal teams, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional in your writing.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Ebury
✨Know Your Maritime Stuff
Make sure you brush up on the maritime industry and Ebury's role within it. Understanding FX, payments, and compliance will give you a leg up in the interview. Show them you’re not just interested in the job, but also in how the industry operates.
✨Demonstrate Your Customer Service Skills
Since this role involves handling live requests and building relationships, be ready to share examples of your previous customer service experiences. Highlight how you resolved issues efficiently and maintained strong relationships with clients or partners.
✨Show Off Your Analytical Skills
With a strong mathematical or analytical background being preferred, prepare to discuss how you've used these skills in past roles. Whether it's executing trades or managing data, be specific about your experiences and how they relate to the responsibilities of the role.
✨Be Enthusiastic and Engaging
Ebury values a positive attitude and excellent communication skills. Practice your phone manner and be ready to engage with the interviewer. Show them your enthusiasm for the role and the company culture, as this can set you apart from other candidates.
