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- Tasks: Assist partners in onboarding new clients and ensure a smooth process.
- Company: Ebury is a global fintech firm empowering businesses to expand internationally.
- Benefits: Enjoy competitive salary, mentorship, cutting-edge tech, and generous benefits.
- Why this job: Join a dynamic team shaping the future of cross-border finance in a supportive culture.
- Qualifications: 1+ years in client onboarding/KYC/AML; degree preferred; excellent communication skills.
- Other info: Be part of a diverse team with a commitment to inclusion and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
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Partnerships Onboarding Assistant, London
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Client:
Ebury
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
12773a2b8321
Job Views:
8
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding, we’ve grown to a diverse team of over 1,000 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.
Partnerships Onboarding Associate
Ebury London Office – Office based
The Ebury Solutions Team manages our partnership network, which is the core of our indirect sales channels, through different partnership models, including introductory broker agreements and program management agreements using our white-label solution or accessing our capabilities through API connection.
The Role
In the onboarding assistant role, you will be responsible for helping our partners onboard new clients. This means acting as the point of contact between our internal onboarding and compliance teams and our external partners. You will need to gain an in-depth understanding of Ebury’s onboarding and compliance processes and how these can be applied in real-life situations.
What you’ll do
- Ensuring that the onboarding process is as smooth and efficient as possible for both our internal teams and partners alike
- Gathering KYC documentation from partners while ensuring that it meets our requirements
- Explaining our onboarding framework to partners to help them understand our processes and requirements
- Proactively following up on accounts where necessary to ensure they are progressing through the relevant stages in a timely manner
- Using a problem-solving mindset to find solutions in more difficult or complex cases to ensure that clients can be successfully onboarded
- Utilising AML and KYC knowledge to assist in complex payment screening queries where necessary.
What you’ll need
- Ability to work under pressure while working accurately and efficiently
- Fast learner with high attention to detail; ability to think outside the box and take initiative
- Possess a positive, enthusiastic, and motivated attitude
- Excellent written and verbal communication skills, including an excellent phone manner
- Minimum of 1 year’s experience in a client onboarding/KYC/AML-focused role and/or legal background
- Fluent in English
- Degree-level education preferred
Why Ebury?
- Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
- Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor-made tools and systems that enable you to perform at your best.
- Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access to competitive benefits tailored to your location, typically including healthcare and social benefits.
- Central Location: A fantastic location with excellent transport links.
Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!
You can also connect with me on LinkedIn – Fabienne Zigrit
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Partnerships Onboarding Assistant employer: Ebury
Contact Detail:
Ebury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnerships Onboarding Assistant
✨Tip Number 1
Familiarise yourself with Ebury's onboarding and compliance processes. Understanding these will not only help you in the role but also show your initiative and commitment during the interview.
✨Tip Number 2
Brush up on your KYC and AML knowledge. Being well-versed in these areas will demonstrate your expertise and readiness to tackle the challenges of the Partnerships Onboarding Assistant role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since you'll be liaising with partners, having a confident and clear phone manner will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully navigated complex situations, as this will highlight your suitability for the role.
We think you need these skills to ace Partnerships Onboarding Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Partnerships Onboarding Assistant role. Familiarise yourself with Ebury's onboarding and compliance processes, as this knowledge will be crucial in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in client onboarding, KYC, or AML roles. Emphasise your problem-solving skills and attention to detail, as these are key attributes for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Ebury's culture and values that resonate with you, and explain how your background aligns with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at Ebury
✨Understand Ebury's Onboarding Process
Before your interview, make sure you have a solid grasp of Ebury's onboarding and compliance processes. Familiarise yourself with how these processes work in real-life situations, as this will demonstrate your proactive approach and readiness to contribute.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss examples where you've successfully navigated complex situations or resolved issues in previous roles. Highlighting your problem-solving mindset will show that you're capable of handling the challenges that may arise in the onboarding process.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Whether it's through mock interviews or casual conversations, ensure you can explain concepts succinctly and maintain a positive tone throughout.
✨Demonstrate Attention to Detail
Given the importance of KYC documentation and compliance, be ready to provide examples of how you've maintained accuracy in your work. Discuss any experiences where your attention to detail made a significant difference in outcomes, reinforcing your suitability for the role.
