At a Glance
- Tasks: Assist corporate clients with daily operational and trading needs while managing a portfolio of 300 clients.
- Company: Ebury is a fast-growing financial services company based in Madrid, focusing on currency trading.
- Benefits: Enjoy career development opportunities, cutting-edge technology, and a generous benefits package including healthcare.
- Other info: Office-based role located in central Madrid with excellent transport links.
- Why this job: Join a dynamic team and develop your client relationship skills in a supportive environment.
- Qualifications: Fluency in Spanish and professional English, with experience in sales and knowledge of FX preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are offering an exciting opportunity to join a fast growing team in Madrid. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client‑facing skill/experience, operational know‑how and problem‑solving abilities. In order to support the day‑to‑day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You'll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer‑facing level.
About you
- A passionate individual with a strong interest in client servicing
- Prepared to go the extra mile to exceed customer expectations and experience
- Desire to deliver best in class service, to support our industry‑leading offering
- Strong written and verbal communication skills
- Strives in a high pressure/pace environment
- Ability to excel within a busy client‑facing environment with significant monthly workload peaks (previous experience preferred)
- Managing workload around tight time constraints
- Confidence in liaising and mediating between multiple internal departments to find solutions
- Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
- Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
- Resolve client issues as they arise
- Ability to multitask/prioritise – working around the daily deadlines
- Commercial awareness
- Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts
- Head for numbers – confidence dealing with numbers – exchange rates, profit margins and an awareness of commercial implications
- Eye for detail
- Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients – accuracy of work is particularly key
- Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)
- Drive to solve problems
- Self‑starter with the initiative and ability to ‘get stuck in’ – Confidence to find solutions working with teams internally – take ownership of client issues/queries and see through to end
- Interest in currency markets helpful
- Experience with Microsoft suite (particularly excel)
Role
You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform. You will have an understanding of clients business activities and FX needs. You will make sure clients have Ebury as their main platform for trading and making payments internationally.
The ideal candidate will have the following
- Languages – Spanish fluency and English at a professional level
- Sales skills / experience is a PLUS
- Knowledge of FX and working experience
- Knowledge of Ebury’s products
- Being able to adapt in a constant evolving and challenging environment
What we can offer you
- Career development and a clear path for progression, mapped out by your individual goals and personal objectives
- The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts
- The opportunity to service and develop your own book of clients
- A support structure that will drive you to succeed in your next goal
- Learn directly from experienced Client Portfolio Managers who are invested in your success
- Cutting‑Edge Technology: Leverage state‑of‑the‑art tailor made tools and systems that enable you to perform at your best
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits
- Central Office: A fantastic location with excellent transport links
Junior Customer Relations Executive in Milton Keynes employer: Ebury
Ebury offers a collaborative culture prioritising personal growth and teamwork. Located in central Madrid, employees benefit from a generous perks package including healthcare. The team is dedicated to supporting your career development through mentorship from experienced Client Portfolio Managers.
