At a Glance
- Tasks: Design innovative onboarding experiences that help businesses thrive globally.
- Company: Join Ebury, a fast-growing fintech leader with a collaborative culture.
- Benefits: Enjoy competitive salary, mentorship, and a dynamic work environment.
- Other info: Work in a central London office with excellent transport links.
- Why this job: Shape the future of global finance while growing your career.
- Qualifications: Experience in UX or Product Design, especially in complex digital environments.
The predicted salary is between 72000 - 88000 £ per year.
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
We're looking for an experienced Product Designer to help shape the future of Ebury's onboarding and activation experiences. You'll work on some of the most complex and important parts of our product - helping businesses successfully onboard, verify their identity and access Ebury's financial services while balancing customer needs, regulatory requirements, risk controls and operational efficiency.
In this role, you'll own end-to-end design across onboarding and activation journeys - spanning customer-facing experiences and internal operational workflows. You'll partner closely with Product, Engineering, Data, Operations, Compliance and Risk teams to define problems, simplify complexity and deliver experiences that help customers successfully start and grow with Ebury.
What you'll do:
- Own end-to-end design for onboarding and activation journeys, from discovery and problem definition through detailed design, implementation and launch.
- Design experiences across customer-facing onboarding flows and internal operational workflows, balancing user needs, business goals, compliance requirements and operational realities.
- Simplify complex, multi-step processes such as identity verification, KYB/KYC requirements, document collection, review processes and account activation.
- Work closely with Product, Engineering, Data, Operations, Compliance and Risk teams to identify high-impact problems, align priorities and deliver meaningful improvements.
- Design responsive experiences across web and mobile, ensuring onboarding journeys feel clear, consistent and intuitive across devices and platforms.
- Partner with mobile designers and engineers to shape mobile-first experiences and ensure onboarding workflows translate effectively into native mobile environments.
- Create elegant, intuitive solutions with strong interaction design and visual craft, paying close attention to states, edge cases, error handling and moments of uncertainty.
- Prototype, test and iterate quickly using research, data and feedback to validate ideas and improve customer outcomes.
- Use modern tools such as Claude, Codex, Figma Make or other AI-assisted workflows to accelerate exploration, prototype solutions, test assumptions and improve your workflow.
- Explore new ways of working that help move from ambiguity to tangible solutions faster, while maintaining a high bar for quality and customer experience.
- Contribute to and extend our design system, improving reusable patterns and components that help teams ship consistent experiences faster.
- Partner closely with Engineering through implementation to ensure quality, accessibility and polish at launch.
- Contribute to design culture through critiques, workshops and reviews - raising the bar through craft, collaboration and thoughtful problem solving.
What you'll need:
- Relevant professional experience within UX or Product Design, with scope and expectations assessed according to Level 3 or Level 4.
- A portfolio demonstrating strong product thinking, problem solving and craft, including examples of complex workflows, journeys or products where you simplified difficult problems for users.
- Experience designing complex digital experiences, ideally within fintech, financial services, SaaS, healthcare, legal technology or other regulated environments.
- Experience designing onboarding, identity verification, KYB/KYC, compliance, risk or workflow-heavy products is highly desirable.
- Strong understanding of how to balance user experience with business requirements, regulatory constraints and operational needs.
- Experience designing responsive and adaptive experiences across web and mobile, with an understanding of platform conventions and constraints.
- Strong interaction design skills, including information architecture, flows, states, edge cases and system thinking.
- Strong product thinking, with the ability to identify opportunities, make deliberate trade-offs and use data and research to inform decisions.
- Curiosity and creativity in how you approach problems.
- Comfort working beyond traditional design boundaries - using prototypes, AI-assisted tools, code, data or other methods when they help you better understand or solve a problem.
- Proven collaboration skills across Design, Product, Engineering and cross-functional teams.
- Strong organisational skills with the ability to navigate ambiguity and communicate effectively across diverse stakeholders.
- Ability to balance and prioritise multiple projects in a fast-paced environment.
Why Ebury?
- Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
- Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- Central London Office: A fantastic location with excellent transport links.
Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!
Senior Product Designer - Onboarding & Activation in London employer: ebury
Ebury is an exceptional employer that prioritises innovation, collaboration, and personal growth within a dynamic and supportive culture. With a competitive salary, dedicated mentorship, and clear pathways for career progression, employees are empowered to thrive in their roles while working in a vibrant central London office with excellent transport links. Join us to unlock your potential and make a meaningful impact in the fintech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Designer - Onboarding & Activation in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at ebury for a Senior Product Designer - Onboarding & Activation, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like ebury before they go live!
We think you need these skills to ace Senior Product Designer - Onboarding & Activation in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Product Designer - Onboarding & Activation at ebury, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work ebury does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to ebury. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at ebury.
How to prepare for a job interview at ebury
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with ebury, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. ebury might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at ebury!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what ebury is looking for.
