At a Glance
- Tasks: Support global maritime partners with payment queries and build strong relationships.
- Company: Join Ebury, a fast-growing fintech leader focused on global business growth.
- Benefits: Enjoy competitive benefits, mentorship, and career development opportunities.
- Other info: Work in a collaborative culture with cutting-edge technology in central London.
- Why this job: Be part of a dynamic team transforming how businesses operate globally.
- Qualifications: Fluent in English with strong analytical skills and customer service experience.
The predicted salary is between 30000 - 40000 € per year.
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.
Due to the rapid growth of our maritime division, we are looking to expand our client servicing team in London. The team is responsible for providing exceptional services to our global maritime partners, through different partnership models. The role is an excellent opportunity to work in a fast-paced environment with a small but exciting team, and gain a greater understanding of FX, payments, compliance, technology as well as the maritime industry and how it operates.
The Role
You will be responsible for dealing with live requests from Ebury’s maritime partners which include payment queries, deal executions, login and access requests as well as payment screening requests. In addition to the above you will develop strong relationships with internal departments, in order to resolve partner queries in an efficient and timely manner, providing you with a range of experience of Ebury’s different departments and how they operate.
Responsibilities
- Service a portfolio of partners and their clients through a range of different products, including APIs, FX and international payments.
- Execution of FX trades with multiple liquidity providers, using various different trading platforms.
- Handle a high volume of incoming requests via phone and email tickets from the partner.
- Gain an in-depth understanding of the processes within all departments including screening, operations, reconciliation, compliance, treasury and tech.
- Build and maintain strong relationships with both our partners and our internal departments.
- Assist partners in growing their existing businesses through your Ebury product knowledge.
Experience
- Fluent in English.
- Degree level education preferred.
- Strong mathematical/analytical/legal background.
- Strong interpersonal skills.
- Previous customer service experience would be advantageous.
- Minimum of one year experience in finance or maritime industry in either a sales, compliance or middle office role (desired).
Competencies and Characteristics
- Ability to work under pressure while working accurately and efficiently.
- Fast learner with a high attention to detail.
- Possess a positive, enthusiastic and motivated attitude.
- Excellent written and verbal communication skills including an excellent phone manner.
Why Ebury?
- An impressive product suite including Trade Finance with more innovative and cutting edge products.
- International development opportunities including attending global Dealing Boot Camps.
- Career development and progression: Some of our most experienced dealers with exceptional FX knowledge move into leadership and coaching positions.
- Dedicated Mentorship: Learn directly from experienced Dealing Managers who are invested in your success.
- Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
- Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
- Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
- Central London Office: A fantastic location with excellent transport links.
Click the ‘Apply’ Today and discover your potential at Ebury!
About us: Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team. At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars. We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.
Partnerships Relationship Associate in London employer: Ebury
Ebury is an exceptional employer that prioritises innovation, collaboration, and personal growth within a dynamic and supportive culture. Located in the heart of London, employees benefit from a generous package of competitive benefits, dedicated mentorship from experienced professionals, and opportunities for international development, all while working with cutting-edge technology in a fast-paced environment. Join us to unlock your potential and shape the future of global business.
StudySmarter Expert Advice🤫
We think this is how you could land Partnerships Relationship Associate in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Ebury. A personal connection can give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by understanding Ebury's products and services inside out. The more you know about how we help businesses grow globally, the better you'll be able to showcase your fit for the Partnerships Relationship Associate role.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past where you tackled challenges head-on, especially in customer service or finance. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ebury team.
We think you need these skills to ace Partnerships Relationship Associate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Partnerships Relationship Associate role. Highlight any relevant customer service experience and your understanding of finance or the maritime industry.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about joining Ebury. Share specific examples of how your background makes you a great fit for our dynamic and supportive culture.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Ebury
✨Know Your Stuff
Make sure you have a solid understanding of Ebury's products and services, especially in FX and international payments. Brush up on the maritime industry too, as it’s crucial for the role. This knowledge will help you answer questions confidently and show your genuine interest.
✨Showcase Your Interpersonal Skills
Since the role involves building strong relationships with partners and internal teams, be ready to demonstrate your interpersonal skills. Share examples from your past experiences where you successfully collaborated or resolved conflicts, highlighting your ability to work under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle live requests or partner queries. Think about potential challenges you might face in the role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your enthusiasm and helps you gauge if Ebury is the right fit for you.
