Customer Relations Executive
Location: London Victoria office – Onsite
Role
You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform.
You will have an understanding of clients' business activity /core business, FX needs.
Making sure clients have Ebury as their main platform for trading and making payments internationally.
Requirements & Qualifications
A passionate individual with a strong interest in client servicing
Prepared to go the extra mile to exceed customer expectations and experience
Desire to deliver best in class service, to support our industry-leading offering
Strong written and verbal communication skills
Strives in high pressure/pace environment
Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
Managing workload around tight time constraints
Confidence in liaising and mediating between multiple internal departments to find solutions
Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
Resolve client issues as they arise
Ability to multitask/prioritise – working around the daily deadline
Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
Helping clients identify issues preemptively (e.g.
Location: London Victoria office – Onsite
Role
You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform.
You will have an understanding of clients' business activity /core business, FX needs.
Making sure clients have Ebury as their main platform for trading and making payments internationally.
Requirements & Qualifications
A passionate individual with a strong interest in client servicing
Prepared to go the extra mile to exceed customer expectations and experience
Desire to deliver best in class service, to support our industry-leading offering
Strong written and verbal communication skills
Strives in high pressure/pace environment
Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
Managing workload around tight time constraints
Confidence in liaising and mediating between multiple internal departments to find solutions
Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
Resolve client issues as they arise
Ability to multitask/prioritise – working around the daily deadline
Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
Helping clients identify issues preemptively (e.g.
