At a Glance
- Tasks: Assist corporate clients with operational and trading support while managing relationships.
- Company: Join a fast-growing team at Ebury in vibrant Madrid.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Thriving in a high-pressure environment is essential for success.
- Why this job: Be the face of our brand, delivering top-notch service to clients.
- Qualifications: Strong communication skills and a passion for client servicing required.
The predicted salary is between 25000 - 32000 £ per year.
We are offering an exciting opportunity to join a fast growing team in Madrid. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client‑facing skill/experience, operational know‑how and problem‑solving abilities. In order to support the day‑to‑day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You'll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer‑facing level.
About you
- A passionate individual with a strong interest in client servicing
- Prepared to go the extra mile to exceed customer expectations and experience
- Desire to deliver best in class service, to support our industry‑leading offering
- Strong written and verbal communication skills
- Strives in a high pressure/pace environment
- Ability to excel within a busy client‑facing environment with significant monthly workload peaks (previous experience preferred)
- Managing workload around tight time constraints
- Confidence in liaising and mediating between multiple internal departments to find solutions
- Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
- Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
- Resolve client issues as they arise
- Ability to multitask/prioritise – working around the daily deadlines
- Commercial awareness
- Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts
- Head for numbers – confidence dealing with numbers – exchange rates, profit margins and an awareness of commercial implications
- Eye for detail
- Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients – accuracy of work is particularly key
- Helping clients identify issues preemptively
Junior Customer Relations Executive employer: Ebury
Ebury is an exceptional employer that fosters a dynamic and supportive work culture in the heart of Madrid. As a Junior Customer Relations Executive, you will benefit from extensive training and development opportunities, allowing you to grow your skills while working alongside a passionate team dedicated to delivering outstanding client service. With a focus on collaboration and innovation, Ebury not only values your contributions but also encourages you to exceed customer expectations in a fast-paced environment, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Relations Executive
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Ebury value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Ebury a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Ebury!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Ebury.
We think you need these skills to ace Junior Customer Relations Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Ebury!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Ebury
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
