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For Companies At a Glance
- Tasks: Provide top-notch support and build strong client relationships in a dynamic fintech environment.
- Company: Join Ebury, a global fintech leader empowering businesses worldwide.
- Benefits: Enjoy full medical insurance, professional development budget, and a day off on your birthday!
- Why this job: Shape the future of finance while advancing your career in a collaborative culture.
- Qualifications: 2+ years in client services with excellent communication and problem-solving skills.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.
About Us
Ebury Mass Payments (EMP) is a leading non-bank provider of high-volume currency and payment solutions. The Client Services team is a core function of our business, responsible for all day-to-day relations and service delivery for EMP clients. This includes late-stage and post-sales support such as building and mapping service solutions, client training and implementation, handling inquiries, and comprehensive account management.
Job Summary
We are seeking a proactive and detail-oriented Senior Client Service Executive to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset. You will collaborate with internal teams to deliver exceptional service and help foster long-term client relationships.
Key Responsibilities
- Provide troubleshooting assistance for online platform queries.
- Support clients with currency trade execution.
- Investigate and resolve payment and banking issues, acting as a liaison for internal updates and communicating these to clients.
- Offer currency guidance, leveraging extensive knowledge of Ebury’s global currency suite to identify opportunities within clients' existing processes.
- Act as the primary day-to-day liaison, ensuring clear communication and timely service delivery.
- Manage client accounts, monitoring progress and promptly addressing any issues or concerns.
- Prepare and deliver reports, proposals, demonstrations, and training.
- Identify opportunities for upselling or cross-selling services to enhance client relationships.
About You
We are looking for a highly motivated and detail-oriented individual with a strong customer focus. You will be a natural problem-solver, a collaborative team player, and possess excellent communication skills.
Key Attributes
- Experience: At least 2+ years in client services, account management, or a customer-facing role. Industry experience preferred.
- Attention to Detail: Meticulous in handling live currency trade bookings, banking information, figures, and high-value/volume payments, ensuring accuracy is paramount.
- Prioritising Clients: Always demonstrate a customer-first attitude.
- Communication: Excellent and confident in all forms: face-to-face, email, and telephone.
- Curiosity & Problem-Solving: Eager to learn, striving to become a reliable resource for both clients and internal stakeholders.
- Confidence: Use lessons learned to effectively resolve challenges.
- Collaboration: Adept at building strong relationships with internal departments.
- Resilience: Able to maintain composure and perform well under pressure.
- Organisation: Capable of managing multiple accounts and prioritising tasks efficiently in a fast-paced environment.
- Analytical Mindset: Possessing a strong numerical aptitude to identify discrepancies.
- Computer Literacy: Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce).
Full Private Medical Insurance (AXA)
Professional Development Budget
Cycle To Work Scheme
A day off on your Birthday!
A collaborative and inclusive work culture
Ready to launch your career with a global FinTech? Click the ‘Apply’ today and discover your potential at Ebury.
At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation.
Senior Client Services Executive in High Wycombe employer: Ebury
Contact Detail:
Ebury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Services Executive in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in fintech. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Senior Client Services Executive. Highlight your problem-solving abilities and customer focus to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Ebury and being part of our innovative team.
We think you need these skills to ace Senior Client Services Executive in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Services Executive role. Highlight relevant experience, especially in client services and account management, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Ebury and how your skills align with the job description. Keep it concise but impactful!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Use professional language and check for any typos or errors before submitting.
Apply Through Our Website: We encourage you to apply directly through our careers website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to upload your CV and cover letter there!
How to prepare for a job interview at Ebury
✨Know Your Stuff
Before the interview, dive deep into Ebury's services and the fintech industry. Understand their currency solutions and how they empower businesses. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved client issues or improved service delivery. Highlight your proactive approach and how you’ve used your analytical mindset to identify and solve problems.
✨Demonstrate Client-Centric Attitude
During the interview, emphasise your commitment to putting clients first. Share stories that illustrate how you've prioritised client needs and built strong relationships, showcasing your ability to manage accounts effectively.
✨Practice Clear Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Whether it's face-to-face or over the phone, ensure you can convey complex information simply and effectively, just like you would with a client.
