Customer Relations Executive
Location: London Victoria office – Onsite
Role
- You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform.
- You will have an understanding of clients' business activity /core business, FX needs.
- Making sure clients have Ebury as their main platform for trading and making payments internationally.
Requirements & Qualifications
- A passionate individual with a strong interest in client servicing
- Prepared to go the extra mile to exceed customer expectations and experience
- Desire to deliver best in class service, to support our industry-leading offering
- Strong written and verbal communication skills
- Strives in high pressure/pace environment
- Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
- Managing workload around tight time constraints
- Confidence in liaising and mediating between multiple internal departments to find solutions
- Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
- Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
- Resolve client issues as they arise
- Ability to multitask/prioritise – working around the daily deadline
- Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
- Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
- Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
- Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)
- Self‑starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
- Interest in currency markets helpful
- Experience with Microsoft suite (particularly excel)
- Sales skills / experience is a PLUS
- Knowledge of FX
- Knowledge of all products Ebury does offer
- Being able to adapt in a constant evolving and challenging environment
Benefits
- A career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.
- A clear path for progression, mapped out by your individual goals and personal objectives.
- The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts.
- The opportunity to service and develop your own book of clients.
- A support structure that will drive you to succeed in your next goal.
