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For Companies At a Glance
- Tasks: Support clients with currency trades and manage accounts efficiently.
- Company: Ebury is a fast-growing fintech firm empowering businesses globally since 2009.
- Benefits: Enjoy competitive salary, private medical insurance, and a day off on your birthday!
- Why this job: Join a collaborative team and shape the future of cross-border finance in a dynamic environment.
- Qualifications: 1-3 years in client services; strong communication and problem-solving skills required.
- Other info: Work in a diverse culture with active employee networks and ESG initiatives.
The predicted salary is between 28800 - 48000 £ per year.
Client Servicing Executive
Ebury High Wycombe, United Kingdom Apply now Posted 12 days ago Permanent Competitive
Client Servicing Executive
Ebury High Wycombe, United Kingdom Apply now
Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador GarcÃa, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.
Client Servicing Executive
High Wycombe – Office based, 4 days in the office, 1 day working from home
Ebury Mass Payments (EMP) is the premier non-bank provider of high volume currency and payment solutions. The division operates in 5 of the 24 Ebury offices and has made a recent acquisition which will dramatically accelerate growth.
The Client Services team handles all day-to-day relations and service delivery for Ebury\’s Mass Payment clients. All late-stage and post-sales support – e.g. service solutions building and mapping, implementation/client training, enquiry handling and account management is delivered through this core function of the business. The team services a rapidly growing book of enterprise-level accounts with complex servicing and payment needs and is experiencing a period of exciting growth.
Forming part of our service desk, you\’ll be a point of contact for all major corporate clients providing daily operational and trading assistance. You\’ll have a combination of client facing skill/experience, operational know how, and problem-solving abilities in order to support the day-to-day relationship of these key corporate accounts, expertly switching between each as needed. You\’ll be at the forefront as an ambassador for the product and our industry-leading service in a key growth division of the business.
Responsibilities:
Playing a key part of our busy front-line support desk and call handling function
Answering a wide range of client daily enquiries including:
- Technical mass payment platform support and troubleshooting
- Currency trade execution and pricing for clients
- Payment and banking queries – investigating payment issues, liaising internally for banking updates and accurately conveying updates to clients
- Currency guidance – you\’ll have extensive knowledge on Ebury\’s global currency suite to help clients (particularly in more exotic currency markets)
- Routing, responding to, and escalation of tickets (where needed) with exceptional case management/documentation against KPIs
Acting as ambassador for our brand and product
- Be a representative on the front line for the product/service. You\’ll know the product inside out, and will be able to deliver exceptional customer service
- Keeping the \’client experience\’ a priority, and managing your own book of accounts where necessary
- Drive to solve issues and improve the experience – thinking and acting on how the account and flag opportunities
- Assisting on serving our major accounts and being part of dedicated service teams
- Presentations and live client demos/training as necessary
- Internal/client facing performance reporting and data/process analysis
- You may be required to carry out duties outside of the responsibilities listed as may be necessary from time to time
About you:
Eye for detail:
- You\’ll be dealing with live currency trade booking, banking information, figures and high value/volume payments and clients – accuracy of work is particularly key
- Helping clients identify issues pre-emptively (e.g. payment dates, banking data etc.). Truly owning client issues and queries to see through to resolution, you\’ll be the type of person to fully takes on challenges to completion
- Strives in high pressure and pace environment
- Ability to excel, or previous experience within, a busy client-facing environment with significant monthly workload peaks
- Managing workload around tight time constraints
- Confidence liaising and mediating between multiple internal departments/teams/platforms to find solutions
- Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
- Ability to tailor service to different clients/accounts with their distinct requirements/ways of operating
Commercial awareness:
- Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts.
- Head for numbers – confidence dealing with numbers – exchange rates, profit margins and an awareness of commercial implications
Drive to solve problems:
- Self-starter with the initiative and ability to \’get stuck in\’ – Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
- Curiosity to take ownership of your development and wider learning within Ebury
- Experience with Microsoft suite (particularly excel) or Google Suite advantageous but not essential
- Interest in currency markets is advantageous but not essential
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About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe\’s Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.
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Client Servicing Executive employer: Ebury
Contact Detail:
Ebury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Servicing Executive
✨Tip Number 1
Familiarise yourself with Ebury's services and products, especially their currency and payment solutions. Understanding the specifics of what they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Ebury on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your problem-solving skills and prepare to discuss specific examples where you've successfully resolved client issues in the past. Ebury values a solutions-oriented mindset, so showcasing your experience in this area will set you apart.
✨Tip Number 4
Stay updated on trends in the fintech industry, particularly around client servicing and cross-border finance. Being knowledgeable about current events and innovations will allow you to speak confidently about how you can contribute to Ebury's growth.
We think you need these skills to ace Client Servicing Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, account management, or customer-facing roles. Use keywords from the job description to demonstrate that you meet the specific requirements for the Client Servicing Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and customer focus. Mention specific examples of how you've successfully managed client relationships or resolved issues in previous roles, aligning your experiences with Ebury's values.
Highlight Relevant Skills: Emphasise your attention to detail, communication skills, and ability to work under pressure. Provide examples of how you've used these skills in past positions, particularly in high-volume or fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the role at Ebury.
How to prepare for a job interview at Ebury
✨Understand Ebury's Services
Before the interview, make sure you have a solid understanding of Ebury's financial solutions and services. Familiarise yourself with their currency trade execution and payment solutions, as this will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Problem-Solving Skills
As a Client Servicing Executive, you'll need to be a natural problem-solver. Prepare examples from your past experiences where you've successfully resolved client issues or improved service delivery. This will highlight your ability to think on your feet and provide effective solutions.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've effectively communicated with clients in previous positions, whether through face-to-face interactions, emails, or phone calls. Highlight any experience you have in managing client relationships and ensuring clear communication.
✨Demonstrate Attention to Detail
Given the importance of accuracy in handling currency trades and banking information, be prepared to discuss how you ensure meticulous attention to detail in your work. You might want to share specific instances where your attention to detail made a significant difference in client satisfaction or operational efficiency.
