At a Glance
- Tasks: Manage customer accounts and enhance service delivery while resolving queries.
- Company: Join a dynamic team in Enfield, North London, focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on improving processes and customer experience.
- Why this job: Be the trusted contact for customers and make a real impact on their experience.
- Qualifications: Fluent in Swedish and English, with experience in customer account management.
The predicted salary is between 30000 - 40000 € per year.
Your Opportunity
We are seeking a proactive and customer-focused Swedish-speaking Customer Service Account Manager to join our team in Enfield, North London. This is an exciting opportunity to play a key role in managing customer relationships, supporting subscription lifecycle activities, and delivering a high standard of service across a diverse portfolio of accounts.
In this role, you will act as a trusted point of contact for customers, helping to drive retention, resolve complex queries, and identify opportunities to enhance service delivery and operational efficiency. You’ll work in a collaborative environment, partnering with internal teams and external stakeholders to ensure the best outcomes for both customers and the business.
What You'll Do
- Manage a portfolio of customer accounts, ensuring all day-to-day requirements are met
- Build strong, long-term relationships and act as the primary point of contact for customers
- Take ownership of customer loyalty and retention within your portfolio
- Support customers by providing guidance, training, and best practice advice on systems and processes
- Investigate and resolve queries, claims, and discrepancies efficiently with minimal customer impact
- Analyse account performance, trends, and issues using reporting tools (e.g. Tableau or internal systems)
- Create and present reports highlighting trends, risks, and opportunities for improvement
- Work within agreed Service Level Agreements (SLAs) to meet deadlines and performance targets
- Collaborate effectively with internal teams, publishers, and stakeholders
- Use sound business judgement to balance customer satisfaction with business needs
- Maintain accurate records and documentation across systems
About You
- Fluent in both English and Swedish (written and spoken) – this is essential
- Proven experience managing a portfolio of customer accounts, with a focus on retention and service quality
- Strong ownership and accountability for resolving customer queries through to completion
- Ability to work with and manage SLAs, ensuring expectations are consistently met
- Excellent organisational skills with the ability to prioritise workload, especially during busy periods
- Experience handling customer escalations and working cross-functionally to resolve issues
- Strong analytical skills, with the ability to interpret customer data and identify trends or risks
- A proactive mindset with a focus on improving processes and customer experience
- Comfortable working with cross-functional teams such as Finance, Sales, and Operations
- High attention to detail, particularly when managing orders, pricing, and customer data
- Knowledge of subscription services or order management processes is desirable
Swedish Speaking-Customer Service Account Manager employer: EBSCO
Join our dynamic team in Enfield, North London, where we prioritise a collaborative work culture that fosters employee growth and development. As a Swedish-speaking Customer Service Account Manager, you'll enjoy a supportive environment that values your contributions, offers comprehensive training, and encourages innovation to enhance customer satisfaction. With a focus on work-life balance and a commitment to excellence, we provide a rewarding career path for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Swedish Speaking-Customer Service Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Customer Service Account Manager role, especially if they work in similar industries. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and account management. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your experience with customer retention and problem-solving. Use specific examples that demonstrate your ability to enhance service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Swedish Speaking-Customer Service Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in managing customer accounts and any relevant skills that show you can handle queries and build relationships. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your Swedish language skills will help you connect with our customers. Keep it friendly and professional!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Whether it’s improving customer retention or resolving complex issues, we love to see how you've made a difference in previous roles. Numbers and examples work wonders!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at EBSCO
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've managed customer accounts, resolved queries, and improved service delivery. This will show that you understand the role and can hit the ground running.
✨Show Off Your Swedish Skills
Since fluency in Swedish is essential, practice speaking and writing in Swedish before the interview. You might be asked to demonstrate your language skills, so be prepared to discuss your experiences in both languages, especially in a customer service context.
✨Get Familiar with Reporting Tools
The job mentions using tools like Tableau or internal systems for analysing account performance. If you have experience with these tools, be ready to discuss it. If not, do a bit of research to understand how they work and how you could use them to identify trends and improve customer satisfaction.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific customer scenarios, especially around retention and escalations. Think of a few challenging situations you've faced in the past and how you resolved them. This will help demonstrate your problem-solving skills and proactive mindset.
