At a Glance
- Tasks: Manage customer accounts and enhance service delivery while resolving queries.
- Company: Join a dynamic team in Enfield, North London, focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on improving processes and customer experience.
- Why this job: Be the trusted contact for customers and make a real impact on their experience.
- Qualifications: Fluent in English and Norwegian, with experience in customer account management.
The predicted salary is between 30000 - 40000 £ per year.
Your Opportunity
We are seeking a proactive and customer-focused Norwegian-speaking Customer Service Account Manager to join our team in Enfield, North London. This is an exciting opportunity to play a key role in managing customer relationships, supporting subscription lifecycle activities, and delivering a high standard of service across a diverse portfolio of accounts.
In this role, you will act as a trusted point of contact for customers, helping to drive retention, resolve complex queries, and identify opportunities to enhance service delivery and operational efficiency. You’ll work in a collaborative environment, partnering with internal teams and external stakeholders to ensure the best outcomes for both customers and the business.
What You'll Do
- Manage a portfolio of customer accounts, ensuring all day-to-day requirements are met
- Build strong, long-term relationships and act as the primary point of contact for customers
- Take ownership of customer loyalty and retention within your portfolio
- Support customers by providing guidance, training, and best practice advice on systems and processes
- Investigate and resolve queries, claims, and discrepancies efficiently with minimal customer impact
- Analyse account performance, trends, and issues using reporting tools (e.g. Tableau or internal systems)
- Create and present reports highlighting trends, risks, and opportunities for improvement
- Work within agreed Service Level Agreements (SLAs) to meet deadlines and performance targets
- Collaborate effectively with internal teams, publishers, and stakeholders
- Use sound business judgement to balance customer satisfaction with business needs
About You
- Fluent in both English and Norwegian (written and spoken) - this is essential
- Proven experience managing a portfolio of customer accounts, with a focus on retention and service quality
- Strong ownership and accountability for resolving customer queries through to completion
- Ability to work with and manage SLAs, ensuring expectations are consistently met
- Excellent organisational skills with the ability to prioritise workload, especially during busy periods
- Experience handling customer escalations and working cross-functionally to resolve issues
- Strong analytical skills, with the ability to interpret customer data and identify trends or risks
- A proactive mindset with a focus on improving processes and customer experience
- Comfortable working with cross-functional teams such as Finance, Sales, and Operations
- High attention to detail, particularly when managing orders, pricing, and customer data
- Knowledge of subscription services or order management processes is desirable
Norwegian Speaking- Customer Service Account Manager employer: EBSCO
Join our dynamic team in Enfield, North London, where we prioritise a collaborative work culture that fosters employee growth and development. As a Norwegian-speaking Customer Service Account Manager, you'll enjoy a supportive environment that values your contributions, offers comprehensive training, and encourages innovation to enhance customer satisfaction. With a focus on work-life balance and a commitment to excellence, we provide an exceptional platform for you to thrive in your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Norwegian Speaking- Customer Service Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Norwegian! Since this role requires fluency, brush up on your language skills, especially in a customer service context. You want to sound confident and professional when speaking with clients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Norwegian Speaking- Customer Service Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Account Manager. Highlight your experience with customer accounts, retention strategies, and any relevant skills in Norwegian and English. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you the perfect fit for this role. Don’t forget to mention your experience with managing customer relationships and resolving queries.
Showcase Your Analytical Skills:Since the role involves analysing account performance, make sure to include examples of how you've used data to drive decisions in previous roles. We love seeing candidates who can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at EBSCO
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've managed customer accounts, resolved queries, and improved service delivery. This will show that you understand the role and can hit the ground running.
✨Show Off Your Norwegian Skills
Since fluency in Norwegian is essential, practice speaking and writing in Norwegian before the interview. You might be asked to demonstrate your language skills, so be prepared to discuss your experiences in both languages, especially in a customer service context.
✨Get Familiar with Reporting Tools
The job mentions using tools like Tableau or internal systems for analysing account performance. If you have experience with these tools, be ready to discuss it. If not, do a bit of research to understand how they work and how you could use them to identify trends and improve customer satisfaction.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific customer scenarios, especially escalations. Think of a few challenging situations you've faced in the past and how you resolved them. This will demonstrate your problem-solving skills and ability to maintain customer loyalty under pressure.
