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For Companies At a Glance
- Tasks: Manage customer accounts and enhance service delivery while resolving queries.
- Company: Join a dynamic team in Enfield, North London, focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on improving processes and customer experience.
- Why this job: Be the trusted contact for customers and make a real impact on their experience.
- Qualifications: Fluent in Swedish and English, with experience in customer account management.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused Swedish-speaking Customer Service Account Manager to join our team in Enfield, North London. This is an exciting opportunity to play a key role in managing customer relationships, supporting subscription lifecycle activities, and delivering a high standard of service across a diverse portfolio of accounts. In this role, you will act as a trusted point of contact for customers, helping to drive retention, resolve complex queries, and identify opportunities to enhance service delivery and operational efficiency. You’ll work in a collaborative environment, partnering with internal teams and external stakeholders to ensure the best outcomes for both customers and the business.
What You'll Do
- Manage a portfolio of customer accounts, ensuring all day-to-day requirements are met.
- Build strong, long-term relationships and act as the primary point of contact for customers.
- Take ownership of customer loyalty and retention within your portfolio.
- Support customers by providing guidance, training, and best practice advice on systems and processes.
- Investigate and resolve queries, claims, and discrepancies efficiently with minimal customer impact.
- Analyse account performance, trends, and issues using reporting tools (e.g. Tableau or internal systems).
- Create and present reports highlighting trends, risks, and opportunities for improvement.
- Work within agreed Service Level Agreements (SLAs) to meet deadlines and performance targets.
- Collaborate effectively with internal teams, publishers, and stakeholders.
- Use sound business judgement to balance customer satisfaction with business needs.
- Maintain accurate records and documentation across systems.
About You
- Fluent in both English and Swedish (written and spoken) – this is essential.
- Proven experience managing a portfolio of customer accounts, with a focus on retention and service quality.
- Strong ownership and accountability for resolving customer queries through to completion.
- Ability to work with and manage SLAs, ensuring expectations are consistently met.
- Excellent organisational skills with the ability to prioritise workload, especially during busy periods.
- Experience handling customer escalations and working cross-functionally to resolve issues.
- Strong analytical skills, with the ability to interpret customer data and identify trends or risks.
- A proactive mindset with a focus on improving processes and customer experience.
- Comfortable working with cross-functional teams such as Finance, Sales, and Operations.
- High attention to detail, particularly when managing orders, pricing, and customer data.
- Knowledge of subscription services or order management processes is desirable.
Swedish Speaking-Customer Service Account Manager in Enfield employer: EBSCO
Contact Detail:
EBSCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish Speaking-Customer Service Account Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Swedish-speaking Customer Service Account Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and account management. Think about how you can showcase your experience in managing customer relationships and resolving queries. We want you to shine!
✨Tip Number 3
Don’t forget to research the company culture and values before your interview. This will help you tailor your answers and show that you’re a great fit for their team. Plus, it’ll give you some good talking points!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Swedish Speaking-Customer Service Account Manager in Enfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Account Manager role. Highlight your experience in managing customer accounts and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Language Skills: Since this role requires fluency in both English and Swedish, don’t forget to showcase your language abilities. Whether it’s in your CV or cover letter, let us know how you’ve used these skills in previous roles to enhance customer relationships.
Highlight Your Problem-Solving Skills: We love proactive problem solvers! Share examples of how you've resolved complex customer queries or improved service delivery in past positions. This will show us that you’re ready to take ownership and drive customer satisfaction.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EBSCO
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and best practices. Be ready to discuss your experience managing accounts and how you've successfully retained customers in the past. Think of specific examples that showcase your problem-solving skills and ability to handle escalations.
✨Show Off Your Swedish Skills
Since this role requires fluency in Swedish, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play a customer interaction in Swedish, so practice speaking and writing in the language beforehand.
✨Get Familiar with Reporting Tools
The job mentions using tools like Tableau for analysing account performance. If you have experience with these tools, be ready to discuss it. If not, do a bit of research and understand how they work, as you may be asked about your analytical skills and how you interpret data.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so highlight your experience in collaborative environments. Share examples of how you've partnered with different departments to resolve issues or improve processes, showing that you're a team player who can balance customer satisfaction with business needs.