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For Companies At a Glance
- Tasks: Manage customer accounts and enhance service delivery while resolving queries.
- Company: Join a dynamic team in Enfield, North London, focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on improving processes and customer experience.
- Why this job: Be the trusted contact for customers and make a real impact on their experience.
- Qualifications: Fluent in English and Norwegian, with experience in customer account management.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused Norwegian-speaking Customer Service Account Manager to join our team in Enfield, North London. This is an exciting opportunity to play a key role in managing customer relationships, supporting subscription lifecycle activities, and delivering a high standard of service across a diverse portfolio of accounts. In this role, you will act as a trusted point of contact for customers, helping to drive retention, resolve complex queries, and identify opportunities to enhance service delivery and operational efficiency. You’ll work in a collaborative environment, partnering with internal teams and external stakeholders to ensure the best outcomes for both customers and the business.
What You'll Do
- Manage a portfolio of customer accounts, ensuring all day-to-day requirements are met.
- Build strong, long-term relationships and act as the primary point of contact for customers.
- Take ownership of customer loyalty and retention within your portfolio.
- Support customers by providing guidance, training, and best practice advice on systems and processes.
- Investigate and resolve queries, claims, and discrepancies efficiently with minimal customer impact.
- Analyse account performance, trends, and issues using reporting tools (e.g. Tableau or internal systems).
- Create and present reports highlighting trends, risks, and opportunities for improvement.
- Work within agreed Service Level Agreements (SLAs) to meet deadlines and performance targets.
- Collaborate effectively with internal teams, publishers, and stakeholders.
- Use sound business judgement to balance customer satisfaction with business needs.
About You
- Fluent in both English and Norwegian (written and spoken) – this is essential.
- Proven experience managing a portfolio of customer accounts, with a focus on retention and service quality.
- Strong ownership and accountability for resolving customer queries through to completion.
- Ability to work with and manage SLAs, ensuring expectations are consistently met.
- Excellent organisational skills with the ability to prioritise workload, especially during busy periods.
- Experience handling customer escalations and working cross-functionally to resolve issues.
- Strong analytical skills, with the ability to interpret customer data and identify trends or risks.
- A proactive mindset with a focus on improving processes and customer experience.
- Comfortable working with cross-functional teams such as Finance, Sales, and Operations.
- High attention to detail, particularly when managing orders, pricing, and customer data.
- Knowledge of subscription services or order management processes is desirable.
Norwegian Speaking- Customer Service Account Manager in Enfield employer: EBSCO
Contact Detail:
EBSCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian Speaking- Customer Service Account Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Norwegian-speaking Customer Service Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and account management. Think about how you can showcase your experience with retention and resolving queries. We want you to shine, so rehearse your answers until they feel natural!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills. Tailor your approach to each company, showing them why you’re the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Norwegian Speaking- Customer Service Account Manager in Enfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Account Manager role. Highlight your experience with customer accounts and any relevant skills that match what we're looking for, especially your fluency in Norwegian!
Show Off Your Customer Focus: In your application, emphasise your proactive approach to customer service. Share examples of how you've built strong relationships and resolved complex queries in the past. We love seeing real-life stories that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EBSCO
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and best practices. Be ready to discuss your experience managing accounts and how you've successfully retained customers in the past. Think of specific examples that showcase your skills in resolving queries and enhancing service delivery.
✨Show Off Your Norwegian Skills
Since fluency in Norwegian is essential, practice speaking and writing in Norwegian before the interview. Prepare to answer questions in both English and Norwegian, as this will demonstrate your language proficiency and ability to communicate effectively with customers.
✨Get Familiar with Reporting Tools
If you have experience with tools like Tableau or similar reporting systems, be prepared to discuss how you've used them to analyse account performance. If you're not familiar with these tools, do a bit of research to understand their basic functions and how they can help in identifying trends and opportunities.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about times when you've had to manage customer escalations or work cross-functionally to resolve issues. Highlight your proactive mindset and how you balance customer satisfaction with business needs.