At a Glance
- Tasks: Support the Customer Service team by processing orders and managing customer accounts.
- Company: Join a dynamic team in Didcot focused on exceptional customer service.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Other info: Opportunity to work with diverse teams and improve processes.
- Why this job: Be part of a collaborative team making a real difference for customers across Europe.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service.
The predicted salary is between 20700 - 25300 £ per year.
Your Opportunity
We're looking for a motivated and detail-oriented Customer Service Administrator to join our Customer Services team in Didcot.
This is an excellent opportunity to become part of a collaborative, fast-paced environment where you'll play a vital role in supporting our Customer Service Account Managers and delivering exceptional service to library and business customers across Europe.
As part of the team, you'll provide administrative and systems support, helping to ensure customer orders, accounts and enquiries are managed efficiently and accurately.
If you're organised, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you.
What You'll Do
- Provide administrative support to the Customer Service team, ensuring customer requests are processed accurately and efficiently.
- Process customer orders, invoices, credit notes and other financial documentation.
- Set up new customer accounts and maintain existing account information.
- Manage customer claims and maintain accurate records within the CRM system.
- Produce sales reports and support the team with customer and account data.
- Communicate professionally with customers and internal stakeholders regarding account queries and service updates.
- Work collaboratively with Sales, Operations, Purchasing and other departments to resolve customer issues and improve processes.
- Respond promptly and accurately to customer requests, maintaining a high standard of service at all times.
- Troubleshoot print and digital acquisition queries, including cataloguing records and electronic invoicing issues.
- Monitor live customer orders, proactively communicating delays and working closely with the Purchasing team to keep customers informed.
- Support the department with ad hoc projects and continuous improvement initiatives.
About You
You'll be a highly organised individual with a keen eye for detail and a passion for delivering outstanding customer service.
You enjoy working as part of a team, can manage multiple priorities, and communicate confidently with both customers and colleagues.
You'll also bring
- Excellent verbal and written communication skills.
- Exceptional attention to detail and a high level of accuracy.
- Strong organisational skills with the ability to prioritise work and meet deadlines.
- Good analytical and problem-solving skills.
- Proficiency in Microsoft Office applications, including Outlook, Word and Excel.
- Basic literacy and numeracy skills.
- Experience using order management and CRM systems would be advantageous.
- A proactive, customer-focused approach with the ability to work effectively across multiple teams.
Desirable
- A second European language, particularly
Spanish .
- French or Italian language skills would also be advantageous.
Customer Service Administrator in Didcot employer: EBSCO
Join our dynamic Customer Services team in Didcot, where we foster a collaborative and fast-paced work culture that values detail-oriented individuals. As a Customer Service Administrator, you'll not only play a crucial role in supporting our customers across Europe but also benefit from opportunities for professional growth and development within a supportive environment. With a focus on delivering exceptional service, you'll find meaningful and rewarding employment here, surrounded by colleagues who share your passion for excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Didcot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EBSCO. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EBSCO before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Didcot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EBSCO:Your cover letter is your chance to shine! Tell us why you want to work at EBSCO specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EBSCO!
How to prepare for a job interview at EBSCO
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
