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For Companies At a Glance
- Tasks: Manage customer accounts and enhance service delivery while resolving queries.
- Company: Join a dynamic team in Enfield, North London, focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on improving processes and customer experience.
- Why this job: Be the trusted contact for customers and make a real impact on their experience.
- Qualifications: Fluent in Swedish and English, with experience in customer account management.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused Swedish-speaking Customer Service Account Manager to join our team in Enfield, North London. This is an exciting opportunity to play a key role in managing customer relationships, supporting subscription lifecycle activities, and delivering a high standard of service across a diverse portfolio of accounts. In this role, you will act as a trusted point of contact for customers, helping to drive retention, resolve complex queries, and identify opportunities to enhance service delivery and operational efficiency. You’ll work in a collaborative environment, partnering with internal teams and external stakeholders to ensure the best outcomes for both customers and the business.
What You’ll Do
- Manage a portfolio of customer accounts, ensuring all day‑to‑day requirements are met
- Build strong, long‑term relationships and act as the primary point of contact for customers
- Take ownership of customer loyalty and retention within your portfolio
- Support customers by providing guidance, training, and best practice advice on systems and processes
- Investigate and resolve queries, claims, and discrepancies efficiently with minimal customer impact
- Analyse account performance, trends, and issues using reporting tools (e.g. Tableau or internal systems)
- Create and present reports highlighting trends, risks, and opportunities for improvement
- Work within agreed Service Level Agreements (SLAs) to meet deadlines and performance targets
- Collaborate effectively with internal teams, publishers, and stakeholders
- Use sound business judgement to balance customer satisfaction with business needs
- Maintain accurate records and documentation across systems
About You
- Fluent in both English and Swedish (written and spoken) – this is essential
- Proven experience managing a portfolio of customer accounts, with a focus on retention and service quality
- Strong ownership and accountability for resolving customer queries through to completion
- Ability to work with and manage SLAs, ensuring expectations are consistently met
- Excellent organisational skills with the ability to prioritise workload, especially during busy periods
- Experience handling customer escalations and working cross‑functionally to resolve issues
- Strong analytical skills, with the ability to interpret customer data and identify trends or risks
- A proactive mindset with a focus on improving processes and customer experience
- Comfortable working with cross‑functional teams such as Finance, Sales, and Operations
- High attention to detail, particularly when managing orders, pricing, and customer data
- Knowledge of subscription services or order management processes is desirable
Swedish Speaking-Customer Service Account Manager employer: EBSCO Information Services
Contact Detail:
EBSCO Information Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish Speaking-Customer Service Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Customer Service Account Manager role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing how you've handled customer queries in the past.
✨Tip Number 3
Show off your skills! If you’ve got experience with tools like Tableau or any reporting systems, be ready to discuss how you’ve used them to analyse account performance. This will demonstrate your analytical skills and your ability to drive improvements in service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our customer-focused culture.
We think you need these skills to ace Swedish Speaking-Customer Service Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Account Manager role. Highlight your experience in managing customer accounts and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Swedish Skills: Since this role requires fluency in Swedish, don’t forget to showcase your language skills! Whether it’s in your CV or cover letter, let us know about your experience using Swedish in a professional setting. We love seeing candidates who can communicate effectively with our customers.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can resolve queries efficiently. Share examples of how you've tackled complex customer issues in the past. This will show us that you have the proactive mindset we value at StudySmarter!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at EBSCO Information Services
✨Brush Up on Your Swedish
Since this role requires fluency in both English and Swedish, make sure you’re comfortable switching between the two languages. Practise common customer service phrases and scenarios in Swedish to show your language skills are sharp.
✨Know Your Customer Accounts
Familiarise yourself with the types of accounts you’ll be managing. Research the company’s existing customer base and think about how you can enhance their experience. Be ready to discuss how you would build strong relationships and drive retention.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved complex customer queries in the past. Highlight your ownership and accountability in these situations, as well as any tools or processes you used to ensure minimal impact on the customer.
✨Get Comfortable with Data Analysis
Since analysing account performance is key, brush up on your analytical skills. Be prepared to discuss how you’ve used reporting tools like Tableau or similar systems to identify trends and improve service delivery in previous roles.