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- Tasks: Manage customer relationships and support subscription activities while resolving queries.
- Company: EBSCO Information Services, a leader in information services with a focus on customer success.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Exciting opportunity to enhance service delivery and build lasting customer relationships.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Fluency in English and Norwegian, strong analytical skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
EBSCO Information Services is seeking a proactive and customer-focused Norwegian-speaking Customer Service Account Manager in Enfield, North London. In this role, you will manage customer relationships, support subscription lifecycle activities, and maintain high service standards.
Responsibilities include:
- Managing customer accounts
- Resolving queries
- Collaborating with various teams
Ideal candidates are fluent in English and Norwegian, possess analytical skills, and focus on customer retention. This is an exciting opportunity to improve service delivery across accounts.
Norwegian-Speaking Customer Success Account Manager employer: EBSCO Information Services
Contact Detail:
EBSCO Information Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian-Speaking Customer Success Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EBSCO Information Services on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and account management. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Show off your Norwegian skills! If you get the chance, sprinkle in some Norwegian during your conversations. It’ll show your passion for the role and impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the EBSCO team.
We think you need these skills to ace Norwegian-Speaking Customer Success Account Manager
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've managed relationships and resolved queries in the past, as this is key for the role.
Be Proactive: In your written application, demonstrate your proactive approach. Share examples of how you've taken initiative in previous roles to improve service delivery or enhance customer satisfaction.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your fluency in Norwegian and English, and how that can benefit our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates!
How to prepare for a job interview at EBSCO Information Services
✨Brush Up on Your Norwegian
Since the role requires fluency in Norwegian, make sure you’re comfortable speaking and writing in the language. Practise common customer service scenarios in Norwegian to demonstrate your language skills during the interview.
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators related to customer success, such as customer retention rates and satisfaction scores. Be ready to discuss how you’ve used these metrics in previous roles to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples where you successfully managed customer accounts or resolved queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Collaborative Spirit
This role involves working with various teams, so be prepared to talk about your experience collaborating with others. Highlight instances where teamwork led to successful outcomes, showcasing your ability to maintain high service standards.