At a Glance
- Tasks: Manage customer accounts and enhance service delivery while resolving queries.
- Company: Join a dynamic team in Enfield, North London, focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on improving processes and customer experience.
- Why this job: Be the trusted contact for customers and make a real impact on their experience.
- Qualifications: Fluent in English and Norwegian, with experience in customer account management.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a proactive and customer-focused Norwegian-speaking Customer Service Account Manager to join our team in Enfield, North London. This is an exciting opportunity to play a key role in managing customer relationships, supporting subscription lifecycle activities, and delivering a high standard of service across a diverse portfolio of accounts. In this role, you will act as a trusted point of contact for customers, helping to drive retention, resolve complex queries, and identify opportunities to enhance service delivery and operational efficiency. You’ll work in a collaborative environment, partnering with internal teams and external stakeholders to ensure the best outcomes for both customers and the business.
What You’ll Do
- Manage a portfolio of customer accounts, ensuring all day-to-day requirements are met
- Build strong, long-term relationships and act as the primary point of contact for customers
- Take ownership of customer loyalty and retention within your portfolio
- Support customers by providing guidance, training, and best practice advice on systems and processes
- Investigate and resolve queries, claims, and discrepancies efficiently with minimal customer impact
- Analyse account performance, trends, and issues using reporting tools (e.g. Tableau or internal systems)
- Create and present reports highlighting trends, risks, and opportunities for improvement
- Work within agreed Service Level Agreements (SLAs) to meet deadlines and performance targets
- Collaborate effectively with internal teams, publishers, and stakeholders
- Use sound business judgement to balance customer satisfaction with business needs
About You
- Fluent in both English and Norwegian (written and spoken) – this is essential
- Proven experience managing a portfolio of customer accounts, with a focus on retention and service quality
- Strong ownership and accountability for resolving customer queries through to completion
- Ability to work with and manage SLAs, ensuring expectations are consistently met
- Excellent organisational skills with the ability to prioritise workload, especially during busy periods
- Experience handling customer escalations and working cross-functionally to resolve issues
- Strong analytical skills, with the ability to interpret customer data and identify trends or risks
- A proactive mindset with a focus on improving processes and customer experience
- Comfortable working with cross-functional teams such as Finance, Sales, and Operations
- High attention to detail, particularly when managing orders, pricing, and customer data
- Knowledge of subscription services or order management processes is desirable
Norwegian Speaking- Customer Service Account Manager employer: EBSCO Information Services
Join our dynamic team in Enfield, North London, where we prioritise a collaborative work culture that fosters employee growth and development. As a Norwegian-speaking Customer Service Account Manager, you will benefit from a supportive environment that values customer relationships and operational excellence, while also offering opportunities for professional advancement and skill enhancement. With a focus on work-life balance and a commitment to employee well-being, we strive to create a rewarding workplace that empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Norwegian Speaking- Customer Service Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Norwegian-speaking Customer Service Account Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and account management. Think about how you can showcase your experience in managing customer relationships and resolving queries. We want you to shine!
✨Tip Number 3
Don’t forget to research the company culture and values. When you apply through our website, tailor your approach to show how you align with our mission. It’s all about making that connection!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Let’s make sure they remember you!
We think you need these skills to ace Norwegian Speaking- Customer Service Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in managing customer accounts and any relevant skills that show you can handle queries and improve service delivery. We want to see how you fit into our team!
Show Off Your Language Skills:Since this role requires fluency in Norwegian, don’t forget to showcase your language skills prominently. Whether it’s in your CV or cover letter, let us know how you’ve used your language abilities in a professional setting.
Be Specific About Your Experience:When detailing your past roles, be specific about your achievements. Use numbers or examples to illustrate how you’ve improved customer retention or resolved complex issues. We love seeing concrete results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EBSCO Information Services
✨Brush Up on Your Norwegian
Since this role requires fluency in both English and Norwegian, make sure you’re comfortable switching between the two languages. Practise common customer service phrases and scenarios in Norwegian to show your language skills are sharp.
✨Know Your Customer Accounts
Familiarise yourself with the types of accounts you’ll be managing. Research the company’s existing customer base and think about how you can enhance their experience. Be ready to discuss how you would build strong relationships and drive retention.
✨Show Off Your Analytical Skills
Prepare to talk about your experience with data analysis tools like Tableau. Think of examples where you’ve used data to identify trends or resolve issues. This will demonstrate your ability to interpret customer data effectively.
✨Demonstrate Your Proactive Mindset
Be ready to share examples of how you’ve improved processes or customer experiences in previous roles. Highlight your proactive approach to problem-solving and how it has positively impacted customer satisfaction.
