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For Companies At a Glance
- Tasks: Manage customer accounts and enhance service delivery while resolving queries.
- Company: Join a dynamic team in Enfield, North London, focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on improving processes and customer experience.
- Why this job: Be the trusted contact for customers and make a real impact on their experience.
- Qualifications: Fluent in Swedish and English, with experience in customer account management.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused Swedish-speaking Customer Service Account Manager to join our team in Enfield, North London. This is an exciting opportunity to play a key role in managing customer relationships, supporting subscription lifecycle activities, and delivering a high standard of service across a diverse portfolio of accounts. In this role, you will act as a trusted point of contact for customers, helping to drive retention, resolve complex queries, and identify opportunities to enhance service delivery and operational efficiency. You’ll work in a collaborative environment, partnering with internal teams and external stakeholders to ensure the best outcomes for both customers and the business.
What You’ll Do
- Manage a portfolio of customer accounts, ensuring all day‑to‑day requirements are met
- Build strong, long‑term relationships and act as the primary point of contact for customers
- Take ownership of customer loyalty and retention within your portfolio
- Support customers by providing guidance, training, and best practice advice on systems and processes
- Investigate and resolve queries, claims, and discrepancies efficiently with minimal customer impact
- Analyse account performance, trends, and issues using reporting tools (e.g. Tableau or internal systems)
- Create and present reports highlighting trends, risks, and opportunities for improvement
- Work within agreed Service Level Agreements (SLAs) to meet deadlines and performance targets
- Collaborate effectively with internal teams, publishers, and stakeholders
- Use sound business judgement to balance customer satisfaction with business needs
- Maintain accurate records and documentation across systems
About You
- Fluent in both English and Swedish (written and spoken) – this is essential
- Proven experience managing a portfolio of customer accounts, with a focus on retention and service quality
- Strong ownership and accountability for resolving customer queries through to completion
- Ability to work with and manage SLAs, ensuring expectations are consistently met
- Excellent organisational skills with the ability to prioritise workload, especially during busy periods
- Experience handling customer escalations and working cross‑functionally to resolve issues
- Strong analytical skills, with the ability to interpret customer data and identify trends or risks
- A proactive mindset with a focus on improving processes and customer experience
- Comfortable working with cross‑functional teams such as Finance, Sales, and Operations
- High attention to detail, particularly when managing orders, pricing, and customer data
- Knowledge of subscription services or order management processes is desirable
Swedish Speaking-Customer Service Account Manager in London employer: EBSCO Information Services
Contact Detail:
EBSCO Information Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish Speaking-Customer Service Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Customer Service Account Manager role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and account management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience in managing customer relationships and resolving queries.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve customer satisfaction or operational efficiency in past roles. Bring examples of reports you've created or trends you've identified to the table during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of delivering top-notch customer service.
We think you need these skills to ace Swedish Speaking-Customer Service Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in managing customer accounts and any relevant skills that show you can handle queries and improve service delivery. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your Swedish language skills will help you connect with our customers. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving customer retention or resolving complex issues, we love to see how you've made a difference in previous roles. Numbers and examples go a long way!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at EBSCO Information Services
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and knowledge about subscription services. Be ready to discuss how you've managed customer accounts in the past, focusing on retention and service quality. Think of specific examples where you resolved complex queries or improved processes.
✨Show Off Your Swedish Skills
Since this role requires fluency in Swedish, practice speaking and writing in Swedish before the interview. You might be asked to demonstrate your language skills, so be prepared to answer questions or even role-play a customer interaction in Swedish.
✨Get Familiar with Reporting Tools
The job mentions using reporting tools like Tableau. If you have experience with these tools, be ready to discuss it. If not, do a bit of research to understand how they work and how you can use them to analyse account performance and trends.
✨Prepare for Team Collaboration Questions
This role involves working with various teams, so think about times when you've collaborated effectively. Prepare to share examples of how you’ve worked cross-functionally to resolve issues or improve customer experiences, highlighting your ability to balance customer satisfaction with business needs.