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- Tasks: Manage customer accounts and enhance service delivery while resolving queries.
- Company: Join a dynamic team in Enfield, North London, focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on improving processes and customer experience.
- Why this job: Be the trusted contact for customers and make a real impact on their experience.
- Qualifications: Fluent in English and Norwegian, with experience in customer account management.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused Norwegian-speaking Customer Service Account Manager to join our team in Enfield, North London. This is an exciting opportunity to play a key role in managing customer relationships, supporting subscription lifecycle activities, and delivering a high standard of service across a diverse portfolio of accounts.
In this role, you will act as a trusted point of contact for customers, helping to drive retention, resolve complex queries, and identify opportunities to enhance service delivery and operational efficiency. You’ll work in a collaborative environment, partnering with internal teams and external stakeholders to ensure the best outcomes for both customers and the business.
What You'll Do- Manage a portfolio of customer accounts, ensuring all day-to-day requirements are met
- Build strong, long-term relationships and act as the primary point of contact for customers
- Take ownership of customer loyalty and retention within your portfolio
- Support customers by providing guidance, training, and best practice advice on systems and processes
- Investigate and resolve queries, claims, and discrepancies efficiently with minimal customer impact
- Analyse account performance, trends, and issues using reporting tools (e.g. Tableau or internal systems)
- Create and present reports highlighting trends, risks, and opportunities for improvement
- Work within agreed Service Level Agreements (SLAs) to meet deadlines and performance targets
- Collaborate effectively with internal teams, publishers, and stakeholders
- Use sound business judgement to balance customer satisfaction with business needs
- Fluent in both English and Norwegian (written and spoken) – this is essential
- Proven experience managing a portfolio of customer accounts, with a focus on retention and service quality
- Strong ownership and accountability for resolving customer queries through to completion
- Ability to work with and manage SLAs, ensuring expectations are consistently met
- Excellent organisational skills with the ability to prioritise workload, especially during busy periods
- Experience handling customer escalations and working cross-functionally to resolve issues
- Strong analytical skills, with the ability to interpret customer data and identify trends or risks
- A proactive mindset with a focus on improving processes and customer experience
- Comfortable working with cross-functional teams such as Finance, Sales, and Operations
- High attention to detail, particularly when managing orders, pricing, and customer data
- Knowledge of subscription services or order management processes is desirable
Norwegian Speaking- Customer Service Account Manager in Enfield employer: EBSCO Information Services
Contact Detail:
EBSCO Information Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian Speaking- Customer Service Account Manager in Enfield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Norwegian! Since this role requires fluency, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team.
We think you need these skills to ace Norwegian Speaking- Customer Service Account Manager in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Account Manager. Highlight your experience with customer accounts, retention strategies, and any relevant tools you've used. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your fluency in Norwegian. Tell us why you're excited about this role and how your skills align with what we’re looking for.
Showcase Your Analytical Skills: Since the role involves analysing account performance, make sure to mention any experience you have with reporting tools like Tableau. We love seeing candidates who can interpret data and identify trends that can enhance service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EBSCO Information Services
✨Brush Up on Your Norwegian
Since this role requires fluency in both English and Norwegian, make sure you practice speaking and writing in Norwegian before the interview. You might be asked to demonstrate your language skills, so being comfortable with industry-specific terminology will give you an edge.
✨Know Your Customer Service Stuff
Familiarise yourself with best practices in customer service, especially around retention and account management. Be ready to share examples from your past experiences where you've successfully resolved complex queries or improved customer satisfaction.
✨Get Familiar with Reporting Tools
The job mentions using reporting tools like Tableau. If you have experience with these or similar tools, be prepared to discuss how you've used them to analyse data and improve service delivery. If not, a quick online tutorial can help you understand the basics.
✨Show Off Your Collaborative Spirit
This role involves working closely with various teams. Think of examples where you've successfully collaborated with others to achieve a common goal. Highlighting your ability to work cross-functionally will show that you're a team player who can thrive in their environment.