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- Tasks: Support sales by resolving inquiries and maintaining documentation for books and digital magazines.
- Company: EBSCO Information Services is a global leader in research solutions, promoting innovation and inclusivity.
- Benefits: Enjoy remote work flexibility, a supportive team, and a healthy work-life balance.
- Why this job: Join a dynamic team to make an impact in the research community while developing your skills.
- Qualifications: 0-2 years of sales experience; strong communication and Microsoft Office skills required.
- Other info: This is a U.S.-based remote position, ideal for self-starters eager to learn.
The predicted salary is between 35000 - 50000 ÂŁ per year.
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EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
A Books Specialist for Books & Flipster Digital Magazines supports the worldwide sales organization by facilitating the timely resolution of sales inquiries while working closely with Customers, Prospects, Product Management, Order Processing, and Customer Support. A successful Books Specialist must be flexible enough to adapt in adverse conditions.
This remote position is U.S.-based only (excluding U.S. territories).
What You\’ll Do
- Resolve incoming sales inquiries regarding pricing, products, and processes
- Interact with customers daily (both reactive & proactive)
- Develop technical expertise to answer sales questions
- Maintain sales documentation to promote sales effectiveness
- Perform title filtering and price quote requests
- Coordinate with Order Processing as needed to improve sales processes
- Construct business requirements for Product Management development efforts
- Provide various reports covering sales results and sales opportunities
- Provide written communications to worldwide sales & marketing
- Set up customer accounts for e-Commerce website & Book management portal
- Research sales opportunities based on current events, new programs of study, etc. both domestic & international
- A Books Specialist handles an average of 75-100 inquires per day.
- Provide assistance to worldwide sales force for Flipster Digital Magazines
Your Team
You will be welcomed as a member of the Books Sales Team within the Sales department. We promote a healthy work-life balance as we all work remotely. We use Microsoft Teams as our way of staying connected for the “in-office” feel. Our team is supportive with training and providing resources, assisted by our shared knowledgebase of information.
About You
- 0-2 years of sales experience
- Intermediate knowledge of Microsoft Office products (including MS Access)
- Excellent communication and presentation skills, with the ability to build relationships and influence decision-makers at all levels of an organization.
What Sets You Apart
- Experience with electronic resources, publishing, or libraries desired
- Strong organizational, analytical, and interpersonal skills
- Ability to multitask in a fast-paced environment
- Experience working in large teams
- Self-starter who is motivated & eager to learn
Pay Range
USD $43,595.00 – USD $62,275.00 /Yr.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
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Industries
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Books Specialist employer: EBSCO Information Services
Contact Detail:
EBSCO Information Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Books Specialist
✨Tip Number 1
Familiarise yourself with EBSCO's products and services, especially their Books and Flipster Digital Magazines. Understanding their offerings will help you answer sales inquiries more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly MS Access, as this role requires intermediate knowledge of these tools. Being proficient will not only help you in daily tasks but also show your commitment to being a valuable team member.
✨Tip Number 3
Practice your communication and presentation skills. Since you'll be interacting with customers and influencing decision-makers, being able to convey information clearly and confidently is crucial for success in this position.
✨Tip Number 4
Network with current or former employees of EBSCO to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the interview process.
We think you need these skills to ace Books Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Books Specialist position. Understand the key responsibilities and required skills, such as sales experience and communication abilities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant sales experience or skills that align with the role. Mention specific examples of how you've successfully resolved inquiries or built relationships in previous positions.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey information clearly and effectively. Use concise language and a professional tone in your writing.
Tailor Your Application: Customise your CV and cover letter for EBSCO Information Services. Mention their mission and values, and explain how your background and skills can contribute to their goal of transforming lives through reliable information.
How to prepare for a job interview at EBSCO Information Services
✨Know Your Products
Familiarise yourself with EBSCO's offerings, especially the Books and Flipster Digital Magazines. Understanding the products will help you answer sales inquiries confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Books Specialist, you'll need excellent communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've built relationships in previous roles.
✨Demonstrate Flexibility
The job requires adaptability in adverse conditions. Be ready to share examples from your past experiences where you've successfully navigated challenges or changes in a fast-paced environment.
✨Prepare Questions
Have thoughtful questions ready for your interviewers about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
