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- Tasks: Provide technical support and training for innovative water technology solutions.
- Company: Join a Fortune 500 water technology leader with a mission to solve global water challenges.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the water industry while developing your technical skills.
- Qualifications: Experience in control panels and instrumentation; strong communication skills required.
- Other info: Dynamic team environment with a focus on innovation and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
This role will preferably be based within a commutable distance to Nottingham and will involve the design, technical and application support (pre and post-sale) of Instrumentation, Control, Automation and Telemetry equipment across all Vertical Markets and Sales Teams. You will deal with both internal and external customers, whilst delivering a consistently high level of support and advice within agreed KPI’s. You will need to maximise commercial opportunities through the support you provide. You will provide training to sales teams, internal engineers, third party panel builders as well as customer training to various levels of competency. Primarily supporting Xylem products and Xylem supplied panels but supporting all elements of ICA within the industry for the business.
Essential criteria- Preferably a qualification in Electrical and/or Electronic Engineering
- Must have experience in Control Panels, Telemetry, Instrumentation and SCADA Systems, ideally within the Water Utilities Industry
- Good written and verbal skills are essential together with commercial awareness and a commitment to customer satisfaction. Ability to create documentation as a Technical Author
- Computer literate and ability to work with others as part of a small team, providing expert support and advice to the rest of the business.
- Remote and local diagnostic and fault finding of Electrical control systems
- Full Clean Driving License
- A knowledge of WIMES specifications
- Commissioning
- Pumping Systems and operation
- Pumping Station Controllers and PLC’s
- PLC Programme code (Codesys & Isograph)
- Single and Three Phase Motors
- VFD/VSD
- Xylem Product offering
- 18th Edition for electrical installations
- CSCS/EUSR or other Water Company Safety passports
- Presentation Skills
- Point of contact for both phone and email support and providing appropriate technical and commercial support within specified timescales.
- Reading and interpreting client specifications and requirements and producing subsequent detailed designs and / or Request for Quotations.
- Reviewing of project designs both technically and commercially.
- Providing support for Quotations and Projects to the relevant teams across the UK and Ireland.
- Support internal Product Development
- Support the design and manufacture process of Control Panels across Xylem’s panel partners.
- Support for FATs, SATs and on-site support (less than 10% of time).
- Provide Codesys or Isograph support for custom code when customers require additional features to our standard products
- Provide training on Xylem products to both internal and external engineers, sales teams and customers
ICA Technical Support Engineer in Nottingham employer: Ebro Electronic GmbH
Contact Detail:
Ebro Electronic GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICA Technical Support Engineer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Xylem and its products, especially in the water utilities sector. Be ready to discuss how your skills in control panels and telemetry can make a difference.
✨Tip Number 3
Show off your technical skills! Bring examples of your work or projects related to SCADA systems and instrumentation. This will help you stand out and demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Xylem team.
We think you need these skills to ace ICA Technical Support Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICA Technical Support Engineer role. Highlight your experience with Control Panels, Telemetry, and SCADA Systems, as well as any relevant qualifications in Electrical or Electronic Engineering.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've provided technical support in the past and how you can contribute to our mission at Xylem.
Show Off Your Communication Skills: Since good written and verbal skills are essential, make sure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Ebro Electronic GmbH
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Control Panels, Telemetry, and SCADA Systems. Be ready to discuss how you've used these technologies in past roles, especially within the Water Utilities Industry. This will show that you're not just familiar with the terms but can apply them practically.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in this role. Prepare examples of how you've provided technical support or training in the past. This will demonstrate your commitment to customer satisfaction and your ability to communicate complex information clearly.
✨Show Off Your Team Spirit
Since this role involves working closely with sales teams and other engineers, be ready to talk about your experience in a team setting. Highlight any collaborative projects you've worked on and how you contributed to the team's success. This will show that you can work well with others and are a team player.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s products and future projects. This shows your genuine interest in the role and helps you understand how you can contribute to Xylem's mission. Plus, it gives you a chance to engage with the interviewers and make a lasting impression.
