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- Tasks: Manage key accounts and guide clients through their digital activities.
- Company: Exciting digital content agency working with luxury brands.
- Benefits: Hybrid work model, creative environment, and growth opportunities.
- Why this job: Combine creativity with strategy while leading exciting digital projects.
- Qualifications: 2+ years in digital marketing, strong communication, and organisational skills.
- Other info: Join a fast-paced team and thrive in a dynamic setting.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Full-Time | Hybrid (West London) 3 days on site. I am working with a fantastic Digital Content Agency, who are looking for a Client Services Manager to join their growing digital and creative agency, that partners with premium, high-growth and luxury brands across ecommerce, lifestyle, fashion and beauty. This is a handsâon, clientâfacing role perfect for someone who has spent a couple of years in a digital agency and is ready to step up into more ownership, responsibility, and client leadership.
You will be the central link between clients and internal specialists, ensuring smooth delivery, clear communication, and bestâinâclass execution across paid media, organic social, and wider digital activity. If you like mixing creativity with commercial thinking and want to grow alongside a fastâmoving team, this is an environment where you will thrive.
Role Overview
You will manage several key accounts, guiding clients through their digital activity while coordinating internal content, media, and strategy teams. You will oversee delivery timelines, performance updates, KPIs, reporting, and opportunities for account growth. This role suits someone who loves organisation, communication, and bringing clarity to moving parts, while staying close to digital performance and creative output.
Key Responsibilities
- Act as the primary point of contact for your clients across all digital activity.
- Oversee dayâtoâday delivery across paid and organic channels, ensuring output is on time and on brief.
- Build and maintain project plans, timelines, and workflows aligned to scoped hours.
- Develop organic social strategies and ensure they ladder up to client goals and platform best practice.
- Work closely with paid media, content, and creative teams to ensure cohesive execution.
- Translate paid media performance into clear insights, ensuring both clients and internal teams understand KPIs and targets.
- Run client calls, reporting sessions, and regular performance reviews.
- Maintain brand consistency across all work delivered.
- Identify opportunities for clients to grow, across channels, creative, or services.
What You Will Bring
- Strong organisation and time management skills, with the ability to manage multiple accounts.
- Confident communication skills, both internally and with clients.
- Solid understanding of digital performance metrics and attribution models (e.g., Meta ROAS, CPA, CPC).
- A strategic mindset with the ability to turn insights into recommendations.
- Familiarity with tools such as Meta Ads Manager, TikTok Ads, Google Ads, GA4, and/or social scheduling platforms.
- Ability to work crossâfunctionally with specialists in creative, digital, and media.
- A proactive mindset and commercial awareness.
Required Experience
- 2+ years working in a digital marketing agency (Required)
- Experience across organic social and paid media (Meta/TikTok). Paid search experience is a bonus.
- Interest in or experience working with premium or luxury brands!
Digital Account Manager in London employer: Ebrecruitment
Contact Detail:
Ebrecruitment Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Digital Account Manager in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in digital marketing. Whether itâs campaigns youâve managed or strategies youâve developed, having tangible examples can really set you apart when chatting with potential employers.
â¨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their brand values and recent projects. This will help you tailor your responses and show that youâre genuinely interested in the role and the agency's mission.
â¨Tip Number 4
Donât forget to apply through our website! Weâve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, itâs super easy to keep track of your applications this way!
We think you need these skills to ace Digital Account Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Digital Account Manager. Highlight your experience in digital marketing, especially with premium brands, and showcase your organisational skills and client management experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital marketing and how your skills align with our needs. Donât forget to mention any specific tools youâve used, like Meta Ads Manager or Google Ads.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics to demonstrate your impact, like how you improved client performance or streamlined processes.
Apply Through Our Website: We love seeing applications come through our website! It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, itâs super easy to do!
How to prepare for a job interview at Ebrecruitment
â¨Know Your Digital Metrics
Make sure you brush up on your understanding of digital performance metrics like ROAS, CPA, and CPC. Being able to discuss these confidently will show that youâre not just familiar with the terms but can also apply them in real-world scenarios.
â¨Showcase Your Organisation Skills
Since this role requires strong organisation and time management, prepare examples from your past experiences where you successfully managed multiple accounts or projects. Highlight how you built project plans and maintained timelines to ensure smooth delivery.
â¨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Youâll need to demonstrate your ability to communicate effectively with both clients and internal teams, so consider doing mock interviews or rehearsing common questions with a friend.
â¨Demonstrate Your Strategic Mindset
Think about how you can turn insights into actionable recommendations. Prepare to discuss specific instances where youâve identified growth opportunities for clients and how you approached those situations strategically.
