Digital Account Manager

Full-Time | Hybrid (West London) 3 days on site.

I am working with a fantastic Digital Content Agency, who are looking for a Client Services Manager to join their growing digital and creative agency, that partners with premium, high-growth and luxury brands across ecommerce, lifestyle, fashion and beauty.

This is a hands‑on, client‑facing role perfect for someone who has spent a couple of years in a digital agency and is ready to step up into more ownership, responsibility, and client leadership.

You’ll be the central link between clients and internal specialists, ensuring smooth delivery, clear communication, and best‑in‑class execution across paid media, organic social, and wider digital activity.

If you like mixing creativity with commercial thinking and want to grow alongside a fast‑moving team, this is an environment where you’ll thrive.

Role Overview

You’ll manage several key accounts, guiding clients through their digital activity while coordinating internal content, media, and strategy teams. You’ll oversee delivery timelines, performance updates, KPIs, reporting, and opportunities for account growth.

This role suits someone who loves organisation, communication, and bringing clarity to moving parts, while staying close to digital performance and creative output.

Key Responsibilities

• Act as the primary point of contact for your clients across all digital activity.
• Oversee day‑to‑day delivery across paid and organic channels, ensuring output is on time and on brief.
• Build and maintain project plans, timelines, and workflows aligned to scoped hours.
• Develop organic social strategies and ensure they ladder up to client goals and platform best practice.
• Work closely with paid media, content, and creative teams to ensure cohesive execution.
• Translate paid media performance into clear insights, ensuring both clients and internal teams understand KPIs and targets.
• Run client calls, reporting sessions, and regular performance reviews.
• Maintain brand consistency across all work delivered.
• Identify opportunities for clients to grow, across channels, creative, or services.

What You’ll Bring

• Strong organisation and time management skills, with the ability to manage multiple accounts.
• Confident communication skills, both internally and with clients.
• Solid understanding of digital performance metrics and attribution models (e.g., Meta ROAS, CPA, CPC).
• A strategic mindset with the ability to turn insights into recommendations.
• Familiarity with tools such as Meta Ads Manager, TikTok Ads, Google Ads, GA4, and/or social scheduling platforms.
• Ability to work cross‑functionally with specialists in creative, digital, and media.
• A proactive mindset and commercial awareness.

Required Experience

• 2+ years working in a digital marketing agency (Required)
• Experience across organic social and paid media (Meta/TikTok). Paid search experience is a bonus.
• Interest in or experience working with premium or luxury brands!