AD, Capability Lead, Digital Workplace in London

The Associate Director, Capability Lead is a key leadership role in each capability domain area and will be required to work closely with the AD, Product Owner to ensure delivery is value focussed and aligned to vision, strategy, roadmap and budget.

The Associate Director will manage and oversee the System delivery lifecycle and will be responsible for the introduction, delivery, maintenance and continuous improvement of the systems and services in their area; this includes service design, model office, service transition, product support and maintenance, service level design, reporting and product level stakeholder management. The capability area operates in a flat, agile, self-organising manner and will be comprised of many product aligned Squads/Scrums. The AD is accountable for the delivery of the Product Owners vision aligned to the IT department technical strategy and direction and will be responsible for enabling teams to deliver in line with the priorities set.

The Capability area is an autonomous, Agile first, collection of expert individuals from different practice areas, who are jointly responsible for the introduction, delivery, maintenance and continuous improvement of the services in their domain area. The goal of the capability area is to deliver and support full stack business systems and services that are robust, secure, stable, usable, elegant and resilient.

The Associate Director (AD), Capability Lead will be responsible for multiple teams within their own service area and must have considerable experience of delivering and maintaining service by following solid and robust Agile principles. This will also require the individual to have extensive experience of delivering service via a hybrid resourcing model where certain services will be wholly or partially provided by a third party supplier. Depending on scale, it is likely they will have a team of Principals reporting directly to them and peer level AD’s matrixed to enable complex delivery when managing Agile at scale.

Accountabilities & Responsibilities

• System Delivery: Responsible for the Support, Maintenance and Development of the systems in their area of capability. Work with peer capability areas and expert practitioners to co-create a consistent ‘best in class’ support, maintenance and development practice, using modern Agile principles and practices.
• IT Standards, Risk, Control & Governance: Contributes to the creation of IT Policies and Standards and is responsible for ensuring standards are applied and adhered to at all times.
• Third Party Management: Lead and manage your teams in a hybrid staff/outsourced organisational structure.
• Financial Monitoring, Performance Reporting & Continuous Improvement: Plan, forecast and manage within a set budget. Responsible for identifying and implementing modernisation and efficiency opportunities in the heritage ecosystem through continuous improvement opportunities and automation.
• People Management: Coach, mentor and direct your team in the delivery of good Agile delivery practices. Create a culture such that all team members are responsible for quality in all they do.

This role requires the individual to have a well-established background in many different disciplines within the support, maintenance and development of Business Systems. This experience will cover working with Software applications that are bespoke developed applications, third party off the shelf, SaaS platforms and third party managed services. This wide ranging experience must be coupled with solid Agile practices and methodologies to support them therefore this role requires excellent Agile practitioner leadership skills rather than detailed domain knowledge.

Knowledge, Skills, Experience & Qualifications

• Strong judgement skills at a leadership level and track record of strong solution-orientation and problem-solving.
• Experienced manager of people, finance, processes and systems.
• Proven ability to influence and work well with others, with the personal authority to effectively harness the cooperation of peers across departments.
• Excellent active listening skills and interpersonal and communication skills in English to communicate with a wide variety of people at all levels in the Bank.
• Agile practitioner certification, e.g. PMI-ACP or equivalent.

Challenges

The brief is wide-ranging requiring an understanding of various business areas and engagement with a diverse set of business users. The role is required to balance long-term strategic IT goals with the need to accommodate new Bank requirements and changes to its organisation, operations, priorities and procedures.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment.