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- Tasks: Enhance the AskHR platform and provide top-notch customer service for HR queries.
- Company: Leading international financial institution based in London with a focus on inclusivity.
- Benefits: Inclusive workplace culture and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in HR operations.
- Qualifications: Strong analytical skills and experience in HR or customer service preferred.
- Other info: Great chance to develop your career in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading international financial institution in London is looking for a Knowledge Manager to enhance the usage of the AskHR platform. The role focuses on providing exceptional customer service, resolving HR related queries, and improving HR processes.
Candidates should possess strong analytical and organizational skills, preferably with experience in HR operations or a related customer service role. A degree in a relevant discipline is preferred.
This position offers an inclusive workplace culture and opportunities for professional growth.
Knowledge Manager, HR Operations & AskHR employer: EBRD
Contact Detail:
EBRD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge Manager, HR Operations & AskHR
✨Tip Number 1
Network like a pro! Reach out to current employees at the institution or similar companies on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you would enhance the AskHR platform or resolve tricky HR queries. We want to show them we’re ready to hit the ground running!
✨Tip Number 3
Showcase our analytical skills! Bring examples of how we've improved processes in previous roles. Numbers and results speak volumes, so let’s make sure we highlight those achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the job description perfectly!
We think you need these skills to ace Knowledge Manager, HR Operations & AskHR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in HR operations and customer service. We want to see how your skills align with the role of Knowledge Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing the AskHR platform and how your analytical skills can contribute to improving HR processes. We love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved HR-related queries in the past. We’re looking for candidates who can demonstrate exceptional customer service and a knack for finding solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at EBRD
✨Know Your Stuff
Make sure you understand the AskHR platform inside and out. Familiarise yourself with its features and how it enhances customer service in HR operations. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've used analytical skills to resolve HR queries or improve processes. Be ready to discuss specific situations, what actions you took, and the outcomes. This will demonstrate your capability to handle the responsibilities of the Knowledge Manager role.
✨Emphasise Customer Service Experience
Since the role focuses on exceptional customer service, think of times when you've gone above and beyond for a customer. Share these stories during the interview to highlight your commitment to providing top-notch service and your ability to resolve issues effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, the team you'll be working with, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
