At a Glance
- Tasks: Manage calls and emails, process orders, and support office administration.
- Company: Join a dynamic team focused on customer service and efficiency.
- Benefits: Gain valuable experience while earning a qualification and developing essential skills.
- Other info: Flexible working hours with a supportive training environment.
- Why this job: Kickstart your career in business administration with hands-on experience.
- Qualifications: GCSEs in English and Maths at grade 4 or above.
The predicted salary is between 18000 - 25000 £ per year.
Introduction
The role involves the delivery of an efficient and organised reception and administration function.
The individual will play a key role in dealing with incoming and outgoing contact with customers and suppliers while supplying administrative support to key functions within the operation.
What You'll Do
- Take and manage incoming telephone and email traffic to the business, distributing or dealing with queries and enquiries within the scope of the role.
- Process sales orders.
- Perform general office administration duties as required.
- Maintain regular updates of industry best practice and quality management techniques.
- Contact customers to advise of delivery dates on orders.
- Contact customers to ensure accuracy of customer records for marketing purposes.
- Be available to help with any customer enquiry to an agreed timescale.
- Handle sales enquiries within the defined scope of the role.
- Respond to and process sales information requests from dealers and the Sales Administration Team.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical thinking
- Team working
Qualifications
- GCSE – 3 other subjects – 4
- GCSE – English – 4
- GCSE – Maths – 4
- Course Information
Course: Business Administrator (Level 3) Level: 3 Route: Business and Administration Apprenticeship Level: Advanced
Working Arrangements
Working week: Monday – Thursday, 8:00am to 5:00pm with a 40‑minute lunch break. Friday, 8:00am to 1:00pm. Expected duration: 1 year 6 months. Training provider: York College.
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Apprentice Office Administrator employer: Eborcraft Ltd
Eborcraft Ltd is an exceptional employer that prioritises the growth and development of its apprentices, offering a supportive work environment in the heart of the UK. With a strong focus on customer care and organisational skills, employees benefit from hands-on experience while receiving comprehensive training from York College, ensuring a rewarding and meaningful career path. The collaborative culture fosters teamwork and encourages personal development, making it an ideal place for aspiring professionals to thrive.
