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For Companies At a Glance
- Tasks: Lead exciting projects to implement our Intelligent Patient Portal across the NHS.
- Company: Join a forward-thinking health tech company dedicated to transforming patient engagement.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by enhancing patient experiences through digital solutions.
- Qualifications: Experience in digital project management, especially within healthcare, is essential.
- Other info: Be part of a dynamic team with a passion for innovation and improving patient care.
The predicted salary is between 48000 - 72000 £ per year.
EBO is seeking an experienced Project Manager to take on the Implementation of our UK client projects with a primary focus on the deployment of our Intelligent Patient Portal (IPP). This role will also incorporate the monitoring and support of Product Adoption once the product is live. These projects will include integration and adoption via NHS login and the NHS App. This hybrid role therefore combines end-to-end project management with responsibility for driving product usage, optimisation and expansion across NHS and other healthcare providers.
Key responsibilities
- Lead implementation projects for EBO's Intelligent Patient Portal with NHS Trusts and other providers, from discovery through go-live and stabilisation.
- Plan and manage deployment of IPP journeys such as appointment management, waiting list validation, assessments and e-correspondence, ensuring they are configured to local pathways and KPIs.
- Own project governance: scope, milestones, RAID, reporting and stakeholder forums with clinical, operational, digital and IT teams.
- Coordinate technical delivery teams to implement secure, standards-compliant integrations with EPR/PAS and related systems, including real-time bidirectional data flows and writeback.
- Lead projects to integrate and surface the Intelligent Patient Portal through NHS login and the NHS App, ensuring smooth authentication and patient journeys that meet national design and safety standards.
- Work with client digital teams to plan and execute adoption strategies for NHS App and NHS login routes, including communication, training and change management activities for staff and patients.
- Work with the Customer Success team to monitor live usage of the portal, including channel shift, digital uptake, completion rates and impact on call volumes, DNAs and waiting lists; agree actions with clients to improve performance and patient experience.
- Translate client feedback, usage data and pathway insights into structured requirements and stories for EBO's central Product team, acting as the UK 'voice of the customer.'
- Identify and shape opportunities to expand IPP usage within each organisation, including new specialties, pathways and modules (e.g. mental health, community, elective care).
- Liaise with the EBO Benefits team to build simple business cases with measurable benefits.
- Ensure all delivery and adoption activities comply with information governance, security, clinical safety and data protection requirements relevant to NHS and UK healthcare.
Candidate profile
- Significant experience delivering digital or SaaS solutions into healthcare, ideally NHS Trusts or ICBs, in roles such as Implementation Manager, Digital Project Manager, or Transformation Lead.
- Strong track record of managing multistakeholder projects, including clinicians, operational managers, IT, IG and external vendors.
- Working knowledge of NHS login and the NHS App, and experience (or strong familiarity) with projects integrating third-party services via these channels.
- Comfortable interpreting usage analytics and operational data to drive decisions on optimisation, training, configuration or additional deployment phases.
- Excellent communication and facilitation skills, with the ability to explain complex digital journeys in clear, non-technical language to clinical and patient stakeholders.
- Familiarity with agile or hybrid delivery methods and tooling (e.g. JIRA, Trello, delivery dashboards) and with documenting requirements and user stories.
Essential qualifications
- Degree or equivalent experience (business, healthcare, IT or related).
- Project management training or certification (e.g. PRINCE2, AgilePM, PMP, Scrum).
Desirable qualifications
- Postgraduate study in digital health, informatics, service design or similar.
- Training in business analysis, service design or UX for digital health.
Essential skills
- Strong stakeholder management and relationship building.
- Clear written and verbal communication for clinical and non-technical audiences.
- Good organisation and prioritisation across multiple projects.
- Proactive, ownership mindset and genuine interest in improving care through digital.
Essential experience
- End-to-end delivery of digital/SaaS solutions for NHS or healthcare providers.
- Managing multistakeholder projects (clinical, operational, IT) with formal governance.
- Working with product or digital teams to turn requirements and feedback into changes.
- Driving adoption and measured benefits of digital services (e.g. channel shift, fewer calls, reduced DNAs).
- Exposure to NHS login, NHS App or local patient portals/digital front doors.
- Using analytics/dashboards to spot issues and improvement opportunities.
- Leading change activities: engagement, comms, training, embedding new workflows.
Desirable experience
- Implementing or optimising patient portals or digital front doors in the NHS.
- Working with EPR/PAS integrations and standards such as HL7 or FHIR.
- Experience with AI or automation products (e.g. conversational AI, virtual assistants).
- Time spent in a healthtech startup/scaleup environment.
- Creating and refining repeatable implementation playbooks used across multiple sites.
What success looks like
- Intelligent Patient Portal successfully deployed and embedded at UK client sites, surfaced reliably through NHS login and the NHS App with high digital uptake.
- Measurable improvements in patient access, channel shift and operational efficiency agreed and evidenced with each client.
- Clear, repeatable playbooks for IPP deployment and NHS App/NHS login adoption that can be reused across new Trusts and regions.
- Regular, structured feedback loops from UK clients into EBO's product roadmap, resulting in new or enhanced modules that further improve patient engagement and workforce capacity.
If you share a passion for transforming patient engagement and understand the realities of delivering digital change in the NHS, this role offers the opportunity to shape how the EBO Intelligent Patient Portal is implemented and adopted at scale across the UK.
Senior Project Manager (UK) in London employer: EBO Ltd
Contact Detail:
EBO Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager (UK) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and tech sectors. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a case study that highlights your past projects, especially those related to digital health or NHS integrations. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their challenges and think about how your experience with project management and digital solutions can help them succeed. Tailor your answers to show you're the perfect fit for their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in patient engagement. Plus, applying directly gives you a better chance of standing out in the crowd.
We think you need these skills to ace Senior Project Manager (UK) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with digital solutions in healthcare, especially within the NHS. We want to see how your skills align with our needs for the Senior Project Manager role.
Showcase Your Project Management Skills: Emphasise your experience managing multistakeholder projects and your familiarity with tools like JIRA or Trello. We’re looking for someone who can demonstrate a strong track record in leading successful implementations.
Communicate Clearly: Use clear and concise language in your application. Remember, we value excellent communication skills, so make sure you can explain complex concepts simply, as you would to clinical and patient stakeholders.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity to transform patient engagement.
How to prepare for a job interview at EBO Ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Intelligent Patient Portal and how it integrates with NHS systems. Brush up on your knowledge of NHS login and the NHS App, as well as any relevant digital health trends. This will show that you’re not just familiar with the role but genuinely interested in making a difference.
✨Showcase Your Project Management Skills
Prepare to discuss your experience managing multi-stakeholder projects, especially in healthcare settings. Be ready to share specific examples of how you've led projects from discovery to go-live, and how you’ve handled challenges along the way. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since this role involves liaising with clinical and non-technical stakeholders, practice explaining complex concepts in simple terms. Think about how you would describe the IPP journey to someone without a technical background. Clear communication is key, so don’t underestimate its importance.
✨Be Proactive About Improvement
Demonstrate your proactive mindset by discussing how you’ve previously identified opportunities for optimisation in digital services. Bring examples of how you’ve used analytics to drive decisions and improve user experiences. This shows that you’re not just a project manager but also someone who cares about continuous improvement.
