At a Glance
- Tasks: Join our team to support global clients and resolve their software issues.
- Company: EBITS LLP, a leader in aviation refuelling solutions with a global presence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for training and development.
- Why this job: Make a difference by enhancing customer experiences in the aviation industry.
- Qualifications: Knowledge of Microsoft SQL Server and TSQL is essential.
The predicted salary is between 30000 - 40000 £ per year.
EBITS LLP is a world leader in providing software and hardware solutions for the Aviation refuelling industry.
Our systems are deployed in most of the major international airports around the world; our customers include some of the world’s largest corporations.
We are currently recruiting for a well-motivated, proactive, Support Analyst to work as part of the EBITS Support Team.
General duties: Work as part of a team that acts as primary contact for clients in multiple locations across the globe Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date Always working to provide exemplary levels of customer service.
Deployment and configuration of applications remotely and occasionally on-site Maintain documentation that aids support (support request records, troubleshooting guides, process documents) Performing Testing and Quality Assurance work on new and existing software Proactively identifying ways to improve processes and ultimately the customers experience Delivering occasional training to clients and colleagues Covering out of hours on call work on a scheduled basis Required Skills / Experience: Knowledge of Microsoft SQL server 2012 and above Knowledge of TSQL and basic functions P...
Support Analyst employer: EBITS LLP
At EBITS LLP, we pride ourselves on being a world leader in the Aviation refuelling industry, offering our employees a dynamic work environment that fosters innovation and collaboration. As a Support Analyst, you will benefit from a culture that values proactive problem-solving and exemplary customer service, with ample opportunities for professional growth and development. Our global presence means you'll be part of a diverse team, working on exciting projects that make a real impact in major international airports.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what EBITS LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges EBITS LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at EBITS LLP!
✨Direct Apply to EBITS LLP
Let's not forget to apply directly through the EBITS LLP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at EBITS LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at EBITS LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at EBITS LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
