Client Partner

Client Partners operate within the Ebiquity Group, driving revenue growth, supporting in the development of best practices and modelling such behaviours to the entire business.

In the FirmDecisions team, Client Partners work in tandem with FirmDecisions and Ebiquity Client Partners and Managing Directors running a portfolio of clients, including local, regional and global relationships. The purpose of this is to nurture and develop the Client Partners skills and knowledge of FirmDecisions and Ebiquity products, services and processes with the aim of each Client Partner growing to take on a larger portfolio and team of their own. The exact ways of working will be established within each team to reflect the needs of the clients and the team members.

Client Partners will drive growth through the nurturing and development of existing client accounts. You will have a clear understanding of client’s business, ways of working and strategic ambitions. You will actively target identified new business prospects and respond to inbound RFPs.

The Client Partner will negotiate the scope and fee on all projects and work internally with the operations team who manages resources to meet and exceed client expectations whilst meeting FirmDecisions profit targets. The Client Partner will do so for all clients within their portfolio.

Client Partners will be responsible for arranging all key client meetings, ensuring that the right resources are in place and client expectations are (more than) satisfied across the full range of our deliveries. This means supporting the audit team to ensure all deliverables are to the expected specification. In delivery meetings, the audit team will be deep subject matter experts but will focus on the specific delivery whilst the Client Partner will focus on the broader intent and signals coming from key client stakeholders during any interaction.

Client Partners will actively build and maintain relationships across the broader industry including agency, media owner and trade body communities. They will also contribute towards profile-raising activities.

As the commercial leaders for the business, the Client Partner will be responsible for ensuring all sales are properly booked, pipelines are properly recorded, and time properly logged to ensure solid management information is available to steer the development of individual accounts and the business as a whole.

Key Responsibilities

• Account and Project Management: To own and drive the relationships with key client stakeholders across a portfolio of clients.
• Client Partners will adhere to established Ebiquity ways of working enabled by active use of Salesforce and other defined processes.
• The Client Partner will be responsible for the development and maintenance of the account plans for all clients within their portfolio.
• The Client Partner will plan, organise and direct the completion of projects whilst ensuring that they are delivered on time, budget and within scope.
• New Business: The Client Partner will prospect and identify new business, respond to RFPs, write proposals, lead/support pitches, agree pricing, run negotiations and manage the commercials.
• The Client Partner will identify what resources are required to win and service each client and/or piece of work and will collaborate with other specialisms as required.
• The Client Partner is required to acquire and maintain a full understanding of FirmDecisions and Ebiquity product and solutions suite.
• You will actively cross-sell all Ebiquity service lines and products.
• People: The Client Partner will contribute towards creating a supportive, collaborative and inclusive team culture.

Key Measures:

• Delivering and exceeding absolute OP goals by project, by client and at a portfolio level, by period and annually.
• Delivering and exceeding absolute external revenue goals both by client and at a portfolio level by period and annually.
• Client satisfaction via 6 monthly NPS survey if available.
• Relevance and actionability of account plans.
• Broader Ebiquity engagement with account.
• Accuracy and timeliness of record keeping/internal system management.

Skills, Knowledge and Expertise

• You will be an experienced media professional and able to demonstrate a deep understanding of/ and operating in, the media planning, trading and consulting industry.
• You will likely have a digital first mindset.
• A global and international outlook is important.
• A strong general awareness of the needs of key stakeholders within a client organisation.
• You have experience operating with key stakeholders within a matrix organisation.
• A demonstrable interest in consultative-selling; long-term engagement strategies and relationship-based client management.
• Eager to drive new business.
• Be creative and come up with possible new service lines to sell.
• Strong relationship-builder/maintainer, high level of communication skills (both written and oral), advisory/consulting skills.
• Commitment to supporting diversity and inclusivity.

Benefits

We are a global fast-growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

• A competitive salary and benefits.
• Generous annual leave including an extra day off for your birthday.
• Fantastic office space in Old Street.
• A company focus on wellbeing and work life balance including initiatives like flexible working, mental health support and regular health and wellbeing events.