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- Tasks: Lead projects to enhance the Refurbished Programme and improve buyer experiences.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops and sells.
- Benefits: Enjoy a collaborative culture, flexible work options, and opportunities for personal growth.
- Why this job: Be part of a passionate team driving innovation and creating economic opportunities for all.
- Qualifications: Strong ecommerce background, excellent communication skills, and strategic thinking required.
- Other info: This is a full-time role based in London, with a focus on sustainability and community.
The predicted salary is between 60000 - 90000 £ per year.
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About The Team And The Role
In this exciting role you will drive key projects to deliver the Refurbished on eBay Programme strategy for the UK. This is a highly cross-functional role, requiring you to build and manage relations with a wide range of local and global teams to drive high-impact initiatives. You will constantly look for opportunities to improve the buyer and seller experience within the Refurbished Programme; identifying and implementing new initiatives that will enable our sellers to meet buyer expectations and succeed in this space.
What You Will Accomplish
- Develop and define the refurb proposition, collaborating both internally and externally to drive sustainable growth which is underpinned by brilliant buyer experiences.
- Drive the Refurbished Customer Satisfaction score, identifying and monitoring trends and opportunities for improving the end-to-end buyer experience for our fast-growing programme.
- Collaborate Globally to formulate the Refurbished strategy and programme initiatives, ensuring effective delivery and impactful results for the UK market.
- Work collaboratively with internal teams including Category Management, Marketing, Product, Business Development, Legal & Customer Services.
- Analyse internal and external data, monitor competitors and closely partner with eBay consumer insights team to understand buyer expectations and experience gaps.
What You Will Bring
We would love to hear from you if you have a strong ecommerce or online platform background, with experience within the Electronics or Refurbished industry. You will have standout communication skills and the ability to build cross-functional relationships, crafting partnerships and working collaboratively with others to meet shared objectives, operating with agility and easily adapting to change. A shown strategic thinker and self-starter, you can make sense of complex, high quantity and sometimes contradictory data, building actionable insights from this data and summarise key insight. You will be able to work both independently and as part of a collaborative team, with a range of working styles; be results oriented and dedicated to time management, self-motivated and accountable.
Senior Category Manager, Hard Goods employer: eBay
Contact Detail:
eBay Recruiting Team
talent@ebay.com
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Category Manager, Hard Goods
✨Tip Number 1
Familiarise yourself with eBay's Refurbished Programme. Understanding its goals and current initiatives will help you speak knowledgeably about how you can contribute to its success during interviews.
✨Tip Number 2
Network with current or former eBay employees, especially those in category management or related roles. They can provide valuable insights into the company culture and expectations for the Senior Category Manager position.
✨Tip Number 3
Stay updated on trends in the refurbished goods market and e-commerce. Being able to discuss recent developments or challenges in this space will demonstrate your expertise and passion for the industry.
✨Tip Number 4
Prepare examples of how you've successfully managed cross-functional projects in the past. Highlighting your ability to collaborate with diverse teams will be crucial, as this role requires strong relationship-building skills.
We think you need these skills to ace Senior Category Manager, Hard Goods
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce and the refurbished industry. Use keywords from the job description to demonstrate that you meet the specific requirements for the Senior Category Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your standout communication skills and ability to build cross-functional relationships. Mention specific examples of how you've driven initiatives or improved customer satisfaction in previous roles.
Showcase Analytical Skills: In your application, emphasise your ability to analyse data and derive actionable insights. Provide examples of how you've used data to inform strategy or improve buyer experiences in past positions.
Highlight Adaptability: Demonstrate your agility and adaptability by sharing experiences where you've successfully navigated change or tackled complex challenges. This will show eBay that you're a self-starter who can thrive in a dynamic environment.
How to prepare for a job interview at eBay
✨Understand the Refurbished Programme
Make sure you have a solid grasp of eBay's Refurbished Programme. Familiarise yourself with its goals, current initiatives, and how it impacts both buyers and sellers. This knowledge will help you demonstrate your strategic thinking and ability to drive improvements during the interview.
✨Showcase Your Cross-Functional Experience
Since this role requires collaboration across various teams, be prepared to discuss your past experiences working with different departments. Highlight specific projects where you successfully built relationships and drove results, showcasing your ability to work in a cross-functional environment.
✨Prepare Data-Driven Insights
As a Senior Category Manager, you'll need to analyse data effectively. Bring examples of how you've used data to identify trends or improve customer satisfaction in previous roles. Be ready to discuss how you can apply similar insights to enhance the buyer experience at eBay.
✨Demonstrate Adaptability
eBay values agility and adaptability. Prepare to share instances where you've successfully navigated change or adapted your strategies in response to new information or market conditions. This will show that you're not only a strategic thinker but also someone who can thrive in a dynamic environment.
