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- Tasks: Drive sales productivity and support training for eBay's global seller development teams.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops and sells.
- Benefits: Enjoy a collaborative culture, remote work options, and opportunities for personal growth.
- Why this job: Be part of a passionate team that empowers sellers and creates economic opportunities worldwide.
- Qualifications: Experience in sales operations or enablement, strong analytical skills, and Salesforce knowledge required.
- Other info: Proficiency in German is a plus; this role offers a chance to lead impactful projects.
The predicted salary is between 36000 - 60000 £ per year.
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About The Team And The Role
The Global Sales Operations & Enablement team drives operational excellence across eBay’s global seller development organization, empowering Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, efficient processes, and targeted enablement to accelerate seller success and business performance.
The Sales Operations & Enablement Manager will be responsible for driving sales productivity, global consistency of execution, and supporting training and enablement. You will be creating repeatable, scalable processes, frameworks, and playbooks, working cross-functionally to deliver on key objectives. The role will partner closely with our Global Seller Development sub-teams, analytics, the Salesforce technology, product, and category teams. You will have a strong focus on crafting a culture of operational excellence, from process improvement to documentation and end-to-end project delivery and training.
What You Will Accomplish
- Identify optimization and automation opportunities across the end-to-end seller lifecycle and internal sales process.
- Own project requirements documentation including process flows and any other assets used to collect, manage, and provide transparency into project objectives.
- Build and iterate on pre and post sales playbooks.
- Liaise with Sales, 3rd Party Partnerships, and the Salesforce team to prioritize change and project requests.
- Support enablement by creating training materials as a subject matter expert in your process flows.
- Own and drive projects forward; participate in user acceptance testing, creating training documentation, and delivering training on respective initiatives.
- Assist with planning, tracking, documentation and status updates for portfolio of projects.
What You Will Bring
- Proven experience in sales operations, enablement, or business operations within a technology sales environment.
- Proven track record of success in business process, operational strategy, trends, and data analysis to deliver against business objectives.
- Experience building trainings for revenue driving teams.
- Build positive relationships across various teams within eBay and enjoy collaboration.
- Highly results oriented with bias to action.
- Process oriented with strong analytical skills.
- Strong communication and presentation skills, balancing high level information with detailed analysis.
- Demonstrated ability to work independently and with little direction.
- History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, project costing etc.
- Strong knowledge in the Salesforce CRM platform functionality and standard methodologies.
Preferred
- Experience working in a hands-on culture.
- Experience leading change management.
- Experience with learning management systems.
- Proficiency in German is a plus.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
Sales Operations & Enablement Manager employer: eBay
Contact Detail:
eBay Recruiting Team
talent@ebay.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations & Enablement Manager
✨Tip Number 1
Familiarise yourself with eBay's sales operations and enablement strategies. Understanding their current processes and challenges will help you demonstrate how your skills can directly contribute to their goals during discussions.
✨Tip Number 2
Network with current or former employees in similar roles at eBay. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 3
Prepare specific examples of how you've successfully driven sales productivity and operational excellence in previous roles. Tailoring your experiences to align with eBay's objectives will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends in sales operations and technology, particularly around Salesforce. Being knowledgeable about industry advancements will position you as a forward-thinking candidate who can bring innovative ideas to the team.
We think you need these skills to ace Sales Operations & Enablement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales operations and enablement. Use keywords from the job description, such as 'operational excellence', 'process improvement', and 'training materials' to catch the hiring manager's attention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eBay's mission and how your background aligns with their goals. Mention specific achievements in previous roles that demonstrate your ability to drive sales productivity and support training initiatives.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data analysis to improve business processes or drive results in past positions. This will show your capability to deliver against business objectives.
Highlight Collaboration Experience: Emphasise your ability to build positive relationships across teams. Provide examples of successful cross-functional projects you've led or contributed to, showcasing your teamwork and communication skills.
How to prepare for a job interview at eBay
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Sales Operations & Enablement Manager. Familiarise yourself with eBay's sales processes and how they drive seller success. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis to improve sales processes or operational strategies. Highlight your experience with Salesforce and any relevant metrics that demonstrate your impact on previous teams.
✨Emphasise Collaboration
Since the role involves working cross-functionally, be ready to share examples of how you've successfully collaborated with different teams. Discuss how you build positive relationships and drive projects forward in a team environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage projects. Think about past challenges you've faced in sales operations and how you overcame them, focusing on your process-oriented approach.
