At a Glance
- Tasks: Lead go-to-market planning and execution for eBay's Authentication Guarantee initiative.
- Company: Join eBay, a global leader in e-commerce, transforming how the world shops.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and community impact.
- Why this job: Be part of a passionate team driving innovation and building trust in e-commerce.
- Qualifications: 3-5 years in project or program management with strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
At eBay, we’re more than a global e‑commerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of e‑commerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
eBay is re‑imagining the future of e‑commerce — building a trusted marketplace. The Authenticity Guarantee (AG) team is a core component of this vision, ensuring buyers and sellers can shop with confidence. With innovative and exciting initiatives, the Authentication Guarantee Operations team is a fast‑paced and passion‑filled team to be a part of. This team has successfully launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, UK, Germany, Canada, Australia, and Japan in a few quick years. We are now expanding the reach of our world‑class authentication infrastructure. You will join the Program Management team within Authenticity Guarantee Operations to spearhead a critical strategic initiative. This is a fast‑paced, high‑impact role where you will drive the go‑to‑market (GTM) planning and execution to bring AG to more customers in fashion, and manage the program once it’s stood up.
As the Program Manager, you will be responsible for the end‑to‑end go‑to‑market planning, execution, and program management for a critical strategic initiative. You will serve as the primary link between operations, external partners, and cross‑functional e‑Bay teams to ensure a seamless launch and sustained growth.
- GTM planning and execution
- Lead the end‑to‑end GTM orchestration and project management for a strategic initiative, from initial launch readiness through post‑launch refinements.
- Proactively identify, problem‑solve, and resolve potential project blockers or risks and triage complex issues across stakeholders.
- Act as the central point of contact across operations, business, product, marketing, legal, and more to ensure critical path milestones are met for a successful launch.
- Program management
- Lead the strategic global program management to drive growth and optimize performance for the initiative.
- Develop and own escalation playbooks for common issues and triage customer problems to ensure a frictionless experience.
- Serve as primary operational point of contact for partners by managing day‑to‑day relationship, ensuring operational alignment, and strengthening working relationships.
- Own program insights and reporting against key business metrics in Weekly Business Reviews (WBR).
- Act as a change‑management lead for changes with operations or with partners.
What you will bring
- 3‑5+ years of experience in Project Management, Program Management, or GTM Operations.
- Advanced proficiency in Excel with a strong ability to analyze business metrics and report on performance.
- Exceptional communication skills, with the ability to influence and coordinate cross‑functional stakeholders without formal authority.
- Experience managing external partner or client relationships as a primary point of contact.
- A self‑starter who can work independently to achieve goals on time.
- Strong “follow‑through” mindset with a proven track record of meeting deadlines in high‑pressure environments.
- High degree of agility and comfort with changing or evolving strategic directions.
- Familiarity with project management tools to maintain a rigorous schedule and identify critical path.
- Experience and ease using AI to drive program‑management deliverables more efficiently.
- Travel to partner offices and AG operational centers as needed.
- Prior experience in authentication, logistics/operations, or exposure to product development is a plus.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.
Program Manager, Authentication employer: eBay
At eBay, we foster a vibrant work culture that champions innovation and authenticity, making it an exceptional employer for those passionate about e-commerce. Our commitment to employee growth is evident through diverse opportunities for professional development, while our collaborative environment encourages unique ideas and perspectives. Located in a dynamic market, you will be part of a team that not only drives strategic initiatives but also contributes to building a trusted marketplace for millions worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager, Authentication
✨Tip Number 1
Network like a pro! Reach out to current eBay employees on LinkedIn, join relevant groups, and attend industry events. Building connections can give us the inside scoop on job openings and help you stand out.
✨Tip Number 2
Prepare for interviews by researching eBay's culture and values. We want to see how your unique self aligns with our mission. Practice common interview questions and think about how your experience in project management can shine through.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past projects and successes. This is a great way to demonstrate your program management expertise and how you can contribute to our team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Program Manager, Authentication
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Program Manager role. Highlight your experience in project management and GTM operations, and show us how your skills align with our mission at eBay.
Showcase Your Communication Skills:Since this role involves coordinating with various teams, it's crucial to demonstrate your exceptional communication abilities. Use examples from your past experiences where you influenced stakeholders or resolved conflicts.
Highlight Your Problem-Solving Skills:We love self-starters who can tackle challenges head-on! Share specific instances where you've identified and resolved project blockers or risks, showcasing your proactive approach to problem-solving.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity in our Authenticity Guarantee Operations team.
How to prepare for a job interview at eBay
✨Know Your GTM Inside Out
Make sure you understand the go-to-market (GTM) strategy for the Authentication Guarantee initiative. Familiarise yourself with the key milestones and how they align with eBay's vision. This will help you speak confidently about your role in orchestrating the launch.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved project blockers in previous roles. eBay values proactive problem solvers, so be ready to discuss specific challenges you've faced and how you triaged complex issues across stakeholders.
✨Communicate Like a Pro
Exceptional communication is key for this role. Practice articulating your thoughts clearly and concisely. Think about how you can influence and coordinate with cross-functional teams without formal authority, as this will be crucial in your day-to-day responsibilities.
✨Be Ready to Adapt
Given the fast-paced nature of the role, demonstrate your agility and comfort with changing strategic directions. Share experiences where you've successfully adapted to new information or shifts in project scope, showing that you're a self-starter who thrives under pressure.
