At a Glance
- Tasks: Drive growth and adoption of eBay's innovative shipping program, Simple Delivery.
- Company: Join eBay, a global leader in ecommerce with an inclusive culture.
- Benefits: Competitive salary, diverse workplace, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and sustainability.
- Why this job: Make a real impact by connecting people and building communities through ecommerce.
- Qualifications: 5+ years in programme management or related fields; strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
This job is with eBay, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
About the role and the team: This is an exciting opportunity to join the UK Shipping team at a critical stage of its journey leading the growth and adoption of one of eBay's newest and signature shipping programs; Simple Delivery. You will be responsible for identifying and removing barriers to seller adoption and the go-to-market of new program services and features. This is a high-impact role for someone who loves turning ambiguity into structure, is self-driven, enjoys problem solving and thrives on cross-functional collaboration. Shipping experience is helpful, but not required.
What you will accomplish:
- Develop and support strategies that drive program adoption, GMV, revenue growth and customer satisfaction across eBay shipping solutions.
- Identify and prioritise growth levers across product, marketing, seller education, buyer and seller journeys, incentives, operations and partner channels.
- Use customer insight, performance data and market signals to identify priority segments, adoption barriers and opportunities to improve journeys and messaging.
- Design onboarding, education and adoption programmes that help sellers realise greater value from eBay shipping solutions.
- Partner cross-functionally with Product, Engineering, Operations and Go-to-Market teams to deliver roadmap execution, operational readiness and market strategy implementation.
- Identify experience gaps across the end-to-end shipping journey and collaborate with teams to deliver improvements for sellers and buyers.
What you will bring:
- 5+ years' experience in programme management, business strategy, growth, product, marketplace operations or a related field.
- Proven ability to manage complex, cross-functional initiatives and deliver measurable business outcomes.
- Strong analytical and critical thinking skills, with confidence using data, customer insight and market evidence to shape decisions.
- Experience driving growth, adoption and business performance in complex environments, including helping customers adopt a product, service or behaviour.
- Strong stakeholder management, communication and organisational skills, with the ability to build trusted relationships and explain complex topics clearly.
- Comfortable working through ambiguity, running tests or pilots, and turning insight into clear actions, recommendations and execution plans.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
Program Manager employer: eBay
At eBay, we pride ourselves on being an inclusive employer that champions diversity and innovation. Our UK Shipping team is at the forefront of transforming ecommerce, offering a collaborative work culture where your unique ideas are valued and growth opportunities abound. Join us to make a meaningful impact in a dynamic environment that empowers you to connect communities and drive economic opportunity for all.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at eBay. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing eBay inside out. Understand their shipping programs and think about how your skills can help them grow. Show them you're not just another candidate; you're the one they need!
✨Tip Number 3
Practice your problem-solving skills. Be ready to tackle hypothetical scenarios during interviews. eBay loves innovative thinkers, so show them how you can turn challenges into opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the eBay team and making an impact.
We think you need these skills to ace Program Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Program Manager role at eBay. Highlight your relevant experience in programme management and how it aligns with their mission of driving growth and adoption in shipping solutions.
Showcase Your Analytical Skills:eBay values strong analytical and critical thinking skills. Use your application to demonstrate how you've used data and customer insights in past roles to drive decisions and improve outcomes.
Emphasise Cross-Functional Collaboration:Since this role involves working with various teams, share examples of how you've successfully collaborated across functions in previous positions. This will show that you can thrive in a dynamic environment like eBay.
Apply Through Our Website:We encourage you to apply directly through the eBay website. This ensures your application is seen by the right people and gives you the best chance to join our passionate team of innovators and thinkers.
How to prepare for a job interview at eBay
✨Know the Company Inside Out
Before your interview, dive deep into eBay's mission, values, and recent initiatives. Understanding their commitment to inclusivity and innovation will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Program Manager, you'll need to tackle ambiguity and drive solutions. Prepare specific examples from your past experiences where you've successfully identified barriers and implemented strategies to overcome them. This will demonstrate your ability to think critically and act decisively.
✨Highlight Cross-Functional Collaboration
eBay values teamwork across various departments. Be ready to discuss how you've worked with different teams in the past, particularly in driving growth or improving processes. Use concrete examples to illustrate your stakeholder management skills and how you build trusted relationships.
✨Prepare for Data-Driven Discussions
Since the role involves using data to inform decisions, brush up on your analytical skills. Be prepared to discuss how you've used customer insights and performance metrics in previous roles to shape strategies. This will show that you can leverage data effectively to drive program adoption and success.
