At a Glance
- Tasks: Lead customer communication strategies and collaborate with cross-functional teams to enhance user experiences.
- Company: Join eBay, a leading marketplace with a focus on innovation and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on agile methodologies and continuous improvement.
- Why this job: Be the 'CEO' of your projects and make a real impact in the ecommerce space.
- Qualifications: 1+ years in ecommerce, strong product management skills, and a passion for user experience.
The predicted salary is between 50000 - 70000 £ per year.
This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long‑term strategy, roadmap, and execution. You will iterate and expand on various programs, primarily in the channels of Email, Push Notifications and the Native App Notification Hub. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams. This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side. If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!
What You Will Accomplish:
- The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the owned communications portfolio.
- Build the roadmap in close collaboration with leadership and other team members.
- Implement the roadmap by working with engineering, data science and design teams.
- Build MVPs, iterate fast and be the champion of execution excellence.
- Deep knowledge of eBay and its products with domain expertise in the marketing channels of Push Notifications and Email.
- Writing requirements and communicating them to the Engineering teams.
- Conducting AB tests: hypothesis building, test design, critical metric definition.
- Working with analytics teams to measure the impact on success metrics.
- Collaborating with creative team to improve content and design.
- Collecting and analyzing customer and user feedback to improve the product.
- Prioritizing features and work items based on business value, user needs, and other criteria.
- Conducting market research and competitor analysis to find opportunities and threats.
- Facilitating communication and collaboration between the development team and stakeholders.
- Tracking and reporting on your experience performance and key metrics.
- Continuously improving the roadmap and development processes.
What You Will Bring:
- Strong product / business / marketing experience with at least 1 year in ecommerce. Marketplace experience is strongly preferred.
- Technical Product Management experience or comparable experience working directly with Engineering teams (both front‑end and back‑end); technical understanding of building products / communications from scratch.
- Steadfast execution - ability to ship quality experiences in a fast paced and iterative manner.
- Experience in developing email and native app notifications in ecommerce.
- Experience navigating highly sophisticated cross‑functional projects end‑to‑end.
- Strong experience owner sense - ability to understand consumer needs and find simple and creative ways to address them.
- Metrics driven - ability to build actionable metrics which can measure experience performance.
- Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.
Technical Skills:
- Building 0 to 1 products
- Prioritization
- Agile and scrum methodologies + Jira
- Writing Technical Product Requirements
- A/B testing / Experiment design / Data analysis
- E-commerce Conversion / Retention / User flow optimization
- Mobile apps / Email / Notifications
- Familiarity with Data Science and Machine Learning
- Market / Driven Research
- Basic copywriting skills are a plus
Product Manager - Conversion Programs employer: eBay
eBay is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are empowered to take ownership of their projects. As a Product Manager in the Conversion Programs team, you will have the opportunity to collaborate with talented professionals across engineering, design, and analytics, driving impactful customer experiences while benefiting from continuous learning and growth opportunities. Located in a vibrant tech hub, eBay offers a supportive environment that values diversity and encourages creative problem-solving, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Conversion Programs
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at eBay. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your experience and passion for product management.
✨Tip Number 3
Prepare for the unexpected! Be ready to tackle case studies or hypothetical scenarios during interviews. This shows how you think on your feet and approach problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Product Manager - Conversion Programs
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about driving customer communications and working in a dynamic team. Share specific examples of your past experiences that relate to the job.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your experience with email and push notifications, and how you've successfully collaborated with cross-functional teams. We love seeing how your skills align with our needs!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it's relevant. Use bullet points where possible to make your achievements stand out. Remember, we want to understand your impact quickly!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at eBay
✨Know Your Product Inside Out
Before the interview, dive deep into eBay's products and services, especially those related to conversion programs. Understand how email, push notifications, and app notifications work within the platform. This knowledge will help you articulate your vision and strategy effectively.
✨Showcase Your Metrics Mindset
Be prepared to discuss how you've used metrics to drive product decisions in the past. Bring examples of A/B tests you've conducted, the hypotheses you built, and how you measured success. This will demonstrate your ability to be metrics-driven, which is crucial for this role.
✨Collaborate Like a Pro
Since this role involves working closely with cross-functional teams, think of examples where you've successfully collaborated with engineering, design, or analytics teams. Highlight your communication skills and how you’ve facilitated collaboration to achieve common goals.
✨Emphasise Your Agile Experience
Familiarity with agile methodologies is key for this position. Be ready to discuss your experience with agile practices, how you've managed backlogs, and your approach to prioritising features. This will show that you can thrive in a fast-paced, iterative environment.
