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- Tasks: Support sellers in live-streaming, manage event calendars, and enhance customer engagement.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops.
- Benefits: Competitive salary, diverse team culture, and opportunities for personal growth.
- Why this job: Be part of an innovative team connecting buyers and sellers through live events.
- Qualifications: Experience in live selling, strong communication skills, and project management abilities.
- Other info: Exciting travel opportunities to support live events and dynamic work environment.
The predicted salary is between 28800 - 48000 £ per year.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling. The role will support UK eBay Live operations across various tasks including creation and implementation of operating processes, customer support, and production support. You will have operations and production experience, but also strong customer empathy, and communication skills.
What You Will Accomplish
- Facilitate the seller onboarding process, including vetting the seller applications and introducing new sellers and businesses to live-streaming on eBay.
- Support ongoing communications to customers who engage with eBay Live events - including providing feedback to sellers on events and mentorship on how to run successful events on eBay.
- Identify and triage customer feedback to relevant teams; collaborate with the Live Product team to troubleshoot issues.
- Actively run event calendars with sellers and eBay cross-functional teams, including supporting on event planning, production & execution of new event formats.
- Support certain livestream events in-person (requires travel) with event creation on eBay platform, active content moderation and other event admin tasks during such events.
- Work closely with the legal, analytics, product and operations teams to introduce and improve policies and processes that help protect buyers and sellers.
What You Will Bring
- Experience and interest in live selling formats.
- Deep understanding of our platform.
- Strong project management, organisation, and partner engagement skills.
- Strong verbal and written communication skills.
- Customer empathy.
- Data based approach to decision making.
- Ability and willingness to travel to support events including at weekends.
Onboarding and Activation Specialist employer: eBay
Contact Detail:
eBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding and Activation Specialist
✨Tip Number 1
Get to know eBay Live! Familiarise yourself with the platform and its features. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current eBay employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 3
Prepare for live scenarios! Since the role involves live selling, practice how you'd engage with customers in real-time. Think about how you'd handle questions or feedback during a live event.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the eBay team and ready to dive into the exciting world of ecommerce.
We think you need these skills to ace Onboarding and Activation Specialist
Some tips for your application 🫡
Show Your Passion for Live Selling: When you're writing your application, let your enthusiasm for live selling shine through! We want to see how much you love engaging with customers and helping sellers succeed on platforms like eBay Live.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for project management and communication prowess, so don’t hold back on showcasing those in your written application!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your message better — we’re all about clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at eBay
✨Know the eBay Live Platform Inside Out
Before your interview, make sure you’re familiar with how eBay Live works. Understand the features that allow sellers to engage with buyers and how this impacts customer trust. Being able to discuss specific examples of successful live events will show your genuine interest and knowledge.
✨Showcase Your Customer Empathy
Since the role requires strong customer empathy, prepare to share experiences where you’ve successfully addressed customer needs or feedback. Think about times when you went above and beyond to ensure a positive experience for customers, especially in a live selling context.
✨Demonstrate Your Project Management Skills
Be ready to talk about your project management experience. Highlight specific projects where you coordinated multiple teams or managed timelines effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, think about how you would handle a technical issue during a live event or how you would manage seller onboarding challenges. Practising these scenarios can help you respond confidently and effectively.
