Strategic Ops & Communications Lead in London
eBay London About the role
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role: Join eBay’s Global Planning & Operations team as the Strategic Operations & Communications Lead for a 14-month parental cover. In this hybrid role, based in London (UK), Berlin (Germany), or the US East Coast, you will help shape organisational strategy, strengthen internal communications, and improve operational excellence across Global Marketing. Reporting to the Head of Strategic Operations & Communications, you will work closely with cross-functional partners and senior leaders to enhance planning processes, support organisational change, and identify opportunities to integrate AI-enabled tools that improve team effectiveness and employee experience.
What you will accomplish:
- Partner with the Head of Strategic Operations & Communications to refine team operating rhythms and improve ways of working across the Global Marketing organisation.
- Lead the monthly Global Marketing Monthly (GMM) meeting and collaborate with the Planning Manager to support the eBay-wide Monthly Business Review (MBR) process and information flow.
- Contribute to the annual planning cycle by improving planning approaches and ensuring clear communication of organisational priorities.
- Identify and implement AI-enabled tools and smarter workflows to improve operational efficiency and enhance the employee experience.
- Develop and deliver clear, consistent internal communications that help employees understand business priorities and support leaders through organisational change.
- Partner on culture, wellbeing, recognition, and belonging initiatives, including coordinating the Connection Initiative program and creating communication toolkits that strengthen employee engagement.
What you will bring:
- Strong critical thinking and storytelling skills, with the ability to connect operational activities to broader organisational goals.
- Experience improving operational processes by identifying inefficiencies and implementing effective, scalable ways of working.
- A proactive approach to AI and emerging technologies, with experience applying AI-enabled tools or workflows to improve team effectiveness.
- Experience designing and delivering scalable culture, recognition, or employee engagement programs.
- Change management experience, with the ability to develop communications that build understanding and support adoption of new processes and tools.
- Strong collaboration and influencing skills, with experience partnering with senior leaders and cross-functional stakeholders.
This is a 14-month parental cover hybrid position based in London (UK), Berlin (Germany), or the US East Coast.
Your tasks
Shape strategy, enhance internal communications, and improve operational excellence at eBay.
Your profile
Strong critical thinking, storytelling skills, and experience with AI tools.
What's also included
Hybrid work model, diverse culture, and opportunities for personal and professional growth.
Tech stack & ways of working
Strategic Ops & Communications Lead in London employer: eBay
eBay is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Cyber Security Incident Response Team. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to diversity and inclusion, making it a rewarding place for those passionate about cybersecurity in a vibrant tech environment.
Your perspectives
Be part of a passionate team driving innovation and creating economic opportunities for all.
StudySmarter Expert Advice
Tap into Corporate Events
Keep an eye out for corporate strategy workshops, seminars, and conferences. These events are golden opportunities for us to meet industry leaders and learn about emerging trends. You never know when a casual conversation could lead to a temporary role like the one at eBay!
Leverage Industry Networks
Join professional organisations and online communities focused on corporate strategy. Engage in discussions, ask for insights, and share your passion for the field. This visibility can help us get noticed by companies like eBay looking for fresh temp talent.
Utilise Temp Staffing Agencies
Don't overlook temp staffing agencies that specialise in corporate roles. They often have the inside scoop on short-term opportunities and can match us with companies needing our skills for specific projects.
Direct Applications at eBay
For a temporary role at eBay, let’s make a direct approach. Keep an eye on their careers page and apply through our website. Sometimes, going straight to the source gives us a better chance than getting lost in the job boards!
Some tips for your application 🫡
Highlight Your Analytical Skills
In corporate strategy, showcasing your ability to analyse data and trends is crucial. Be sure to emphasise any relevant experiences or projects where you’ve demonstrated strong analytical thinking and strategic planning skills in your CV and cover letter.
Tailor Your Cover Letter to Show Impact
Since this is a temporary role, it’s essential to convey how you can make a quick impact. In your cover letter, share specific examples of how your past contributions have led to measurable results in previous positions or internships. Shine a light on any projects you’ve worked on that required quick turnaround and decisive strategy.
Keep it Concise and Focused
For temporary roles, hiring managers often appreciate brevity. Make sure your CV is polished and to the point, focusing on your most relevant experiences and skills. Use bullet points to summarise your achievements and keep the layout clean—this helps us quickly see the value you bring.
Bring Your Portfolio of Ideas
Although portfolios aren't always standard in corporate strategy roles, if you have any case studies, strategy presentations, or innovative ideas, consider sharing them. You can include links in your application so we can easily review how you think and approach problems in the strategy space.
How to prepare for a job interview at eBay
Know Your Strategy Tools
In corporate strategy, being familiar with frameworks like SWOT analysis, PESTEL, and Porter’s Five Forces is crucial. Be ready to discuss how you've used these or similar tools to drive insights in your past projects—this shows you’re not just theoretical but can apply concepts in real scenarios.
Showcase Your Analytical Skills
Temp roles often focus on immediate impact, so be prepared to tackle case-based questions on the spot. Practice breaking down a business problem and proposing actionable strategies. Demonstrating your analytical thought process will go a long way with eBay.
Flexibility is Key
As a temporary hire, showing that you can adapt quickly is essential. Share examples from your experience where you’ve successfully jumped into a project or handled changing priorities. This helps highlight your suitability for the dynamic nature of a temp role.
Pitch Your Availability and Commitment
It’s vital to make it clear that you’re ready for the short-term commitment and can hit the ground running. Talk about your flexibility in hours and your eagerness to make a meaningful contribution to eBay even in a limited timeframe—this shows you're proactive and dedicated!
Locations
- London
