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- Tasks: Lead high-impact programs to simplify regulatory requirements for eBay's users.
- Company: Join eBay, a global leader in ecommerce transforming how the world shops.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and community building.
- Why this job: Make a real impact on millions of users while driving positive change in ecommerce.
- Qualifications: Experience in leading complex programs and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role: This role sits within a team passionate about delivering regulatory initiatives that influence the customer experience across eBay. The Senior Program Manager leads complex, high-impact programs that turn regulatory requirements into simple, scalable solutions for buyers and sellers. Collaborating with Product, Legal, Markets, Marketing, Tax, and Customer Services, this role brings together interested parties globally, develops decisions, and ensures delivery at pace while balancing compliance, customer experience, and commercial outcomes.
What makes this opportunity outstanding: At eBay, your work will directly contribute to reinventing the future of ecommerce for enthusiasts. You'll lead ambitious projects that successfully implement world-class solutions, ensuring a flawless experience for millions of users worldwide. This role offers an outstanding chance to drive positive change and compete at the highest level!
What you will accomplish:
- Convert complex regulatory requirements into straightforward, user-friendly experiences for customers
- Define and deliver solutions that reduce friction, protect GMV, and support long-term growth
- Own programs end-to-end, from early interpretation through to scalable implementation
- Bring structure to ambiguity, enabling clear decisions across cross-functional collaborators
- Align teams across functions and geographies, acting as the central point of coordination and accountability
- Use data and insights to evaluate customer and business impact and guide trade-offs
- Anticipate risks and dependencies early to enable smooth, low-disruption delivery
What you will bring:
- Experience leading complex, cross-functional programs in product, strategy, consulting, or operations
- A track record of delivering customer-facing and business-critical outcomes at scale
- Ability to translate ambiguous or complex requirements into clear, actionable solutions
- Excellent judgment balancing customer experience, regulatory needs, and commercial impact
- Effective collaborator management and influencing skills, including engagement with senior leaders
- A methodical, analytical approach combined with the ability to apply data to guide decisions
- Clear and concise communication abilities, with the capacity to simplify complex topics
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
Senior Program Manager in London employer: eBay
Contact Detail:
eBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at eBay. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to program management. We recommend using the STAR method to structure your answers — it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your passion for ecommerce and regulatory initiatives during interviews. Share examples of how you've turned complex requirements into user-friendly solutions — this will resonate with eBay's mission!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the eBay team!
We think you need these skills to ace Senior Program Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Program Manager role. Highlight your experience in leading complex, cross-functional programmes and how you've turned regulatory requirements into user-friendly solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about ecommerce and how your unique background can contribute to our mission at eBay. Be bold and authentic — we love that!
Showcase Your Collaboration Skills: In your application, emphasise your ability to work with diverse teams and stakeholders. We want to see examples of how you've successfully navigated ambiguity and brought people together to achieve common goals.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at eBay
✨Know the Company Inside Out
Before your interview, dive deep into eBay's mission and values. Understand how they are changing the ecommerce landscape and think about how your experience aligns with their goals. This will not only show your enthusiasm but also help you tailor your answers to reflect their priorities.
✨Prepare for Scenario-Based Questions
Given the complexity of the Senior Program Manager role, be ready to discuss specific examples from your past experiences. Think about times when you led cross-functional teams or turned regulatory requirements into user-friendly solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Analytical Skills
Since the role requires a methodical approach, be prepared to discuss how you've used data to guide decisions in previous projects. Bring examples of how you evaluated customer impact and made trade-offs, as this will demonstrate your ability to balance compliance with customer experience.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the team and the role. Ask about current challenges they face in delivering regulatory initiatives or how they measure success in their projects. This will not only give you insights but also highlight your collaborative mindset.