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- Tasks: Lead go-to-market planning and execution for eBay's Authentication Guarantee initiative.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops.
- Benefits: Inclusive culture, career growth opportunities, and a chance to make an impact.
- Other info: Dynamic role with opportunities to work with global partners and cutting-edge technology.
- Why this job: Be part of a passionate team driving innovation in a trusted marketplace.
- Qualifications: 3-5 years in project management with strong communication and analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role: eBay is re-imagining the future of e-commerce - building a trusted marketplace. The Authenticity Guarantee (AG) team is a core component of this vision, ensuring buyers and sellers can shop with confidence. With innovative and exciting initiatives, the Authentication Guarantee Operations team is a fast-paced and passion-filled team to be a part of. This team has successfully launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, UK, Germany, Canada, Australia, and Japan in a few quick years. We are now expanding the reach of our world-class authentication infrastructure.
You will join the Program Management team within Authenticity Guarantee Operations to spearhead a critical strategic initiative. This is a fast-paced, high-impact role where you will drive the go-to-market (GTM) planning and execution to bring AG to more customers in Fashion, and manage the program once it’s stood up.
What you will accomplish:
- As the Program Manager, you will be responsible for the end-to-end go-to-market planning, execution and program management for a critical strategic initiative.
- You will serve as the primary link between operations, external partners, and cross-functional eBay teams to ensure a seamless launch and sustained growth.
GTM planning and execution:
- Lead the end-to-end GTM orchestration and project management for strategic initiative, from initial launch readiness through post-launch refinements.
- Proactively identify, problem solve, and resolve potential project blockers / risks and triage complex issues across stakeholders.
- Act as the central point of contact across operations, business, product, marketing, legal and more to ensure critical path milestones are met for successful launch.
Program management:
- Lead the strategic global program management to drive growth and optimize performance for strategic initiative.
- Develop and own escalation playbooks for common issues and triage customer problems to ensure a frictionless experience.
- Serve as primary operational point of contact for partner by managing day-to-day relationship ensuring operational alignment, and strengthen working relationship.
- Own program insights and reporting against key business metrics in Weekly Business Reviews (WBR).
- Act as a change management lead for changes with operations or with partners.
What you will bring:
- 3-5+ years of experience in Project Management, Program Management, or GTM Operations.
- Advanced proficiency in Excel with a strong ability to analyze business metrics and report on performance.
- Exceptional communication skills, with the ability to influence and coordinate cross-functional stakeholders without formal authority.
- Experience managing external partner or client relationships as a primary point of contact.
- A self-starter who can work independently to achieve goals on time.
- Strong "follow-through" mindset with a proven track record of meeting deadlines in high-pressure environments.
- High degree of agility and comfort with changing or evolving strategic directions.
- Familiarity with project management tools to maintain rigorous schedule, identify critical path.
- Experience and ease using AI to drive program management deliverables more efficiently.
- Travel to partner offices and AG operational centers as needed.
- Prior experience in authentication, logistics/operations, or exposure to product development, is a plus.
Additional Details:
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Program Manager, Authentication in London employer: eBay
Contact Detail:
eBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager, Authentication in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at eBay. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research eBay's culture and the Authenticity Guarantee team. Show them you're not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your experience and skills, the better you'll shine during the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the eBay family and contributing to their exciting journey.
We think you need these skills to ace Program Manager, Authentication in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for e-commerce and innovation shine through. We want to see how your unique experiences align with our mission at eBay to change the way the world shops and sells.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in project management and GTM operations. We love seeing how your skills can contribute to our Authenticity Guarantee team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and skills are easy to spot. Use bullet points if it helps to break down information!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at eBay
✨Know Your GTM Inside Out
Make sure you understand the go-to-market (GTM) strategy for the Authenticity Guarantee initiative. Familiarise yourself with the key milestones and challenges that eBay faces in this area. Being able to discuss specific examples of how you've managed similar projects will show your expertise and readiness for the role.
✨Showcase Your Communication Skills
As a Program Manager, you'll need to coordinate across various teams. Prepare to demonstrate your exceptional communication skills by sharing past experiences where you influenced stakeholders or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've identified project blockers and how you triaged complex issues. Highlight your proactive approach and ability to adapt to changing circumstances, as this is crucial for success in a fast-paced environment like eBay.
✨Familiarise Yourself with Tools and Metrics
Since advanced proficiency in Excel and familiarity with project management tools are essential, brush up on your skills before the interview. Be prepared to discuss how you've used data to drive decisions and improve performance in previous roles. This will show that you're not just a planner but also someone who can analyse and optimise outcomes.