At a Glance
- Tasks: Drive growth and adoption of eBay's innovative shipping program, Simple Delivery.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops.
- Benefits: Inclusive culture, diverse teams, and opportunities for personal and professional growth.
- Other info: Dynamic role with cross-functional collaboration and opportunities to shape the future of ecommerce.
- Why this job: Make a real impact by connecting people and building communities through ecommerce.
- Qualifications: 5+ years in programme management or related fields; strong analytical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the role and the team: This is an exciting opportunity to join the UK Shipping team at a critical stage of its journey leading the growth and adoption of one of eBay's newest and signature shipping programs; Simple Delivery. You will be responsible for identifying and removing barriers to seller adoption and the go-to-market of new program services and features. This is a high-impact role for someone who loves turning ambiguity into structure, is self-driven, enjoys problem solving and thrives on cross-functional collaboration. Shipping experience is helpful, but not required.
What you will accomplish:
- Develop and support strategies that drive program adoption, GMV, revenue growth and customer satisfaction across eBay shipping solutions.
- Identify and prioritise growth levers across product, marketing, seller education, buyer and seller journeys, incentives, operations and partner channels.
- Use customer insight, performance data and market signals to identify priority segments, adoption barriers and opportunities to improve journeys and messaging.
- Design onboarding, education and adoption programmes that help sellers realise greater value from eBay shipping solutions.
- Partner cross-functionally with Product, Engineering, Operations and Go-to-Market teams to deliver roadmap execution, operational readiness and market strategy implementation.
- Identify experience gaps across the end-to-end shipping journey and collaborate with teams to deliver improvements for sellers and buyers.
What you will bring:
- 5+ years’ experience in programme management, business strategy, growth, product, marketplace operations or a related field.
- Proven ability to manage complex, cross-functional initiatives and deliver measurable business outcomes.
- Strong analytical and critical thinking skills, with confidence using data, customer insight and market evidence to shape decisions.
- Experience driving growth, adoption and business performance in complex environments, including helping customers adopt a product, service or behaviour.
- Strong stakeholder management, communication and organisational skills, with the ability to build trusted relationships and explain complex topics clearly.
- Comfortable working through ambiguity, running tests or pilots, and turning insight into clear actions, recommendations and execution plans.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.
Program Manager in London employer: eBay
At eBay, we pride ourselves on fostering a vibrant and inclusive work culture where innovation thrives and every employee's unique contributions are valued. As a Program Manager in our UK Shipping team, you'll enjoy opportunities for professional growth while working collaboratively to drive impactful changes in ecommerce. With a commitment to sustainability and community building, eBay offers a rewarding environment that empowers you to make a difference in the lives of millions of buyers and sellers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at eBay. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching eBay's culture and values. Show us how your unique self aligns with our mission to change the way the world shops and sells.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios during interviews. We love seeing how you turn ambiguity into structure, just like in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Program Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Program Manager role. Highlight your experience in programme management and how it aligns with eBay's mission to drive growth and customer satisfaction.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, include examples of how you've used data and customer insights to make decisions in past roles. We want to see how you can turn numbers into actionable strategies!
Emphasise Cross-Functional Collaboration:eBay values teamwork, so be sure to mention any experiences where you've successfully worked with different teams. Share how you’ve managed complex initiatives and built relationships across departments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at eBay
✨Know the Company Inside Out
Before your interview, dive deep into eBay's mission and values. Understand their approach to ecommerce and how they empower buyers and sellers. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Problem-Solving Skills
As a Program Manager, you'll need to tackle ambiguity head-on. Prepare examples from your past experiences where you've successfully identified barriers and implemented solutions. Highlight your analytical skills and how you've used data to drive decisions.
✨Emphasise Cross-Functional Collaboration
eBay values teamwork across various departments. Be ready to discuss how you've worked with different teams in the past. Share specific instances where your collaboration led to successful project outcomes, showcasing your stakeholder management skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world challenges. Think about potential scenarios related to shipping programs and how you would approach them. This will demonstrate your critical thinking and readiness to contribute to eBay's growth.
