At a Glance
- Tasks: Lead customer communications to boost engagement and revenue through innovative strategies.
- Company: Join eBay, a global leader in ecommerce transforming how the world shops.
- Benefits: Inclusive culture, career growth opportunities, and a chance to make a real impact.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be part of a passionate team driving change in ecommerce and connecting communities.
- Qualifications: 2+ years in product management with a focus on customer conversion and e-commerce experience.
The predicted salary is between 60750 - 74250 £ per year.
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
We are seeking a highly driven and proactive Product Manager to join eBay’s Conversion Programs team. In this role, you will take charge of and develop customer-facing communications that drive conversion, revenue, and sustained customer engagement. You will be responsible for crafting and delivering the strategy for a multimillion-dollar communications portfolio passionate about Email, Push Notifications, and Native Hub Notifications. You will innovate on how and when we engage customers across the funnel, using experimentation and data to continuously improve outcomes.
What you will accomplish:
- Own and complete the product roadmap in close partnership with Engineering, Data Science, and Build.
- Drive operational excellence by finding ways to increase experimentation velocity and improve cross-functional collaboration.
- Identify and size opportunities to enhance the portfolio, using data to forecast business impact and prioritize initiatives.
- Develop and lead A/B tests, including hypothesis development, experiment setup, and target definition.
- Author clear product requirements (PRDs) and partner with Engineering to deliver high-quality execution.
- Develop and maintain project plans, lead dependencies, and ensure teams are aligned and execution-ready.
- Measure performance against targets and provide data-driven recommendations on scaling and optimization.
- Continuously collect insights through customer feedback, market research, competitor analysis, and industry trends to inform product innovation.
What you will bring:
- 2+ years of experience in product management, business strategy, consulting, or growth marketing, with a focus on customer conversion; 1+ years in e-commerce required.
- Validated experience owning and optimizing performance-based communications (email, push, in-app, or similar), including audience strategy, trigger logic, messaging, and measurement.
- Deep understanding of UI/UX and key design principles across email, push, in-app notification or similar.
- Marketplace experience (e.g., Uber, Airbnb, LinkedIn) strongly preferred.
- Confirmed experience partnering closely with Engineering teams (front-end and back-end) using Agile methodologies; strong technical understanding of building products and communications from the ground up.
- Proven ability to implement with precision and deliver high-quality experiences in a fast-paced, iterative environment.
- Track record of successfully leading complex, cross-functional initiatives end-to-end.
- Experience developing and optimizing goal-focused email and notification campaigns within e-commerce environments.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
Product Manager, CRM Communications in London employer: eBay
eBay is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the Cyber Security Incident Response Team. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to diversity and inclusion, making it a rewarding place for those passionate about cybersecurity in a vibrant tech environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager, CRM Communications in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like eBay!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at eBay would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at eBay through your school's career services!
We think you need these skills to ace Product Manager, CRM Communications in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, CRM Communications, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager, CRM Communications position at eBay. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at eBay
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
