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- Tasks: Support eBay Live operations, manage payments, and provide data-driven insights.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Be part of an innovative team that connects buyers and sellers in real-time.
- Qualifications: 3+ years in operations or finance, strong analytical skills, and attention to detail.
- Other info: Dynamic work environment with a focus on collaboration and community building.
The predicted salary is between 36000 - 60000 £ per year.
At eBay, we are more than a global ecommerce leader — we are changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We are committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We are in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role: eBay Live is a dynamic and interactive way to sell on eBay, where sellers and buyers connect live via video. This innovative platform allows sellers to build trust with buyers, expand their reach, and grow repeat business through engaging live streams. Buyers can view, chat, ask questions, give feedback, vote, and make purchases in real-time during these live sessions.
We are looking for a diligent, analytically minded Operations Support Specialist to join the eBay Live team in the UK. This is a highly visible and impactful role that sits at the heart of the eBay Live operation and is central to ensuring operational excellence across our payments, insights, and business performance processes. You will be responsible for the day-to-day management of financial operations for sellers while also providing data-driven insights that help leadership understand performance trends, identify challenges, and improve how we operate. Working closely with cross-functional partners in Finance, Product, Analytics, Legal, Account Management and Operations, you will play a key role in maintaining a robust operational foundation for eBay Live as we continue to grow and scale.
What You Will Accomplish:
- Business Performance & Analytics: Play a critical role in enabling data-driven decision-making across the eBay Live team. Own and prepare content for Weekly Business Reviews (WBRs) and senior leadership reports, working with stakeholders to track key operational and performance metrics. Use data and analysis to identify performance drivers, uncover root causes of issues, and recommend actionable solutions. Partner with Analytics teams to design dashboards and reporting that provide insights into seller engagement, transaction quality, and platform performance. Conduct deep dives into specific business challenges (e.g. seller retention, root causes of growth, operational throughput) and present findings to inform decision-making. Monitor key benchmarks and surface trends that support long-term decision making and prioritisation.
- Payments & Invoicing Management: Manage the end-to-end seller payments and invoicing processes for eBay Live, ensuring accuracy, timeliness, and compliance with internal policies. Track, verify, and reconcile seller payouts, resolving discrepancies promptly and transparently. Partner with Finance and Legal teams to ensure documentation and tax compliance are maintained across all seller transactions.
- Operational Process Support: Support day-to-day operational activities across the eBay Live program, ensuring workflows run efficiently and consistently. Assist in the coordination of live team events, program logistics, and cross-team communications. Maintain and update operational documentation, SOPs, and internal tools to improve clarity and efficiency. Monitor and report on key operational metrics to identify bottlenecks or improvement opportunities.
- Risk & Compliance: Ensure all payment and operational processes align with eBay's trust, safety, and compliance standards. Support incident resolution and risk mitigation through data validation and documentation. Maintain a high standard of data integrity and confidentiality across all seller transactions and records.
What you will bring:
- 3+ years of experience in operations, finance operations, or payments/invoicing roles — ideally within e-commerce, fintech, or marketplace environments.
- Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable improvements.
- Strong attention to detail and accuracy in handling financial data and documentation.
- Advanced Excel or Google Sheets skills; experience with data visualisation tools (e.g. Tableau) and knowledge of SQL is a plus.
- Experience preparing business performance reviews or management reporting.
- Excellent organisational and problem-solving skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Strong communication skills and a collaborative attitude when working with cross-functional teams.
- High level of integrity and a proactive, solution-oriented approach.
- Occasional travel may be required.
eBay Live Operations Support Specialist in London employer: eBay
Contact Detail:
eBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eBay Live Operations Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current eBay employees on LinkedIn, join relevant groups, and engage in conversations. This can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching eBay's culture and values. We want to show that we align with their mission of connecting people and building communities. Tailor your answers to reflect this!
✨Tip Number 3
Practice common interview questions, especially those related to operations and analytics. We should be ready to showcase our problem-solving skills and how we can contribute to eBay Live's success.
✨Tip Number 4
Don’t forget to follow up after the interview! A simple thank-you email can leave a lasting impression. Let’s express our enthusiasm for the role and reiterate how we can add value to the team.
We think you need these skills to ace eBay Live Operations Support Specialist in London
Some tips for your application 🫡
Show Your Analytical Skills: Make sure to highlight your analytical skills in your application. We want to see how you interpret data and identify trends, so share examples of how you've used data to drive decisions in your previous roles.
Be Detail-Oriented: Attention to detail is key for this role. When writing your application, emphasise your ability to handle financial data accurately and mention any relevant experience you have with payments or invoicing processes.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the eBay Live Operations Support Specialist role. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us, making it easier for you to join our team of passionate thinkers and innovators!
How to prepare for a job interview at eBay
✨Know Your Numbers
As an Operations Support Specialist, you'll be dealing with a lot of data. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Prepare examples of metrics you've tracked and how they influenced business outcomes.
✨Understand eBay Live
Familiarise yourself with the eBay Live platform. Watch some live streams to understand how sellers engage with buyers. This will help you speak knowledgeably about the role and show your enthusiasm for the innovative aspects of the job.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to resolve discrepancies or improve operational processes. Be ready to explain your thought process and the steps you took to achieve results.
✨Show Your Collaborative Spirit
This role involves working closely with various teams. Highlight your experience in cross-functional collaboration. Share specific examples of how you've successfully partnered with others to achieve common goals, especially in fast-paced environments.
