At a Glance
- Tasks: Lead eBay's global Credit & Insurance strategy and drive innovative financing solutions.
- Company: Join eBay, a leader in ecommerce, transforming how the world shops and sells.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Work in a dynamic, cross-functional environment with global reach.
- Why this job: Make a real impact on millions of buyers and sellers worldwide.
- Qualifications: 12-15+ years in credit or fintech with strong leadership experience.
The predicted salary is between 60000 - 80000 £ per year.
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join eBay’s Financial Services group to direct our worldwide Credit & Insurance business line, providing financing and protection options for eBay buyers and sellers. You will be responsible for the strategy, P&L, and delivery for embedded seller financing, BNPL, buyer credit, and protection/insurance products. Partner with external collaborators and internal teams to boost conversion, trust, and revenue across markets. This is a senior, highly cross-functional role located in Europe with a worldwide reach. You will work closely with Product & Tech, Risk, Legal/Compliance, Analytics, Marketing, and regional groups in the US, Europe, AU, and other key markets.
What you will accomplish...
- Lead Credit & Insurance as a business line: define the multi-year strategy and roadmap for seller financing products, BNPL/buyer credit, and protection/insurance; hold responsibility for revenue, margin, and portfolio health goals across the globe.
- Guide worldwide performance and market entry initiatives by setting objectives and processes (WBR/MBR) throughout the US, EU, AU, and additional areas. Work closely with regional Sales, Marketing, and BU teams to boost adoption and attach rates for sellers and buyers.
- Build end-to-end journeys by collaborating with Product, Development, and Engineering to integrate financing and protection into main buyer and seller flows. These include targeting, application, decisioning, servicing, and claims. Continuously improve conversion, average order value, and repeat usage.
- Own partner strategy and governance by managing a portfolio of global and regional partners (BNPL providers, lenders, banks, insurers). This includes sourcing, commercial negotiation, risk-sharing, and quarterly business reviews with clear performance and paths for handling critical issues.
- Balance growth, risk, and regulation: coordinate with Risk, Legal/Compliance, and Analytics to refine approval and loss rates, assess portfolio performance, and confirm programs follow US, UK, EU, and AU regulatory and conduct standards for credit and insurance.
What you will bring...
- Experience includes: 12–15+ years in credit, fintech, embedded lending, or large-scale retail/e-commerce. Have managed a global $1B+ portfolio in credit originations. At least 5 years must be at Director or GM level with responsibility for P&L or substantial revenue. The candidate should be based in Europe and have shown leadership across several regions, including the US, EU, or Australia.
- Practical leadership experience in at least two areas is required: marketplace knowledge with insight into how financing and insurance support the ecosystem flywheel; seller or merchant financing such as MCA, revenue-based finance, term loans, or LOC; consumer BNPL or buyer credit options like pay-in-X, invoice, and revolving or store cards; and embedded protection or insurance for buyers and sellers during online transactions.
- Innovation driven: having experience with analyzing, developing, or collaborating on decentralized finance (DeFi) and blockchain financial solutions (like on-chain credit, tokenized assets, or smart-contract lending/insurance) is an important plus. You will need to turn this expertise into actionable strategies for product, partnership, and risk areas at eBay Financial Services.
- Business line leadership: Demonstrated ability to oversee a multiproduct portfolio including strategy, roadmap, economics, and implementation. Strong product and UX skills working with Product and Tech to develop and improve customer journeys at scale.
- Risk and regulatory expertise: Understanding of SME and consumer credit risk, covering underwriting, pricing, and line management. Practical awareness of EU, UK, US, and AU regulations affecting online credit and insurance. Experience applying these via partners and compliant marketing and product development.
- Partnership management: demonstrated success negotiating and managing complex lending, BNPL, and insurance partnerships. Led through a global matrix of regional leaders and cross-functional teams. Communicated clearly with senior executives using data.
If you’re passionate about building a global Credit & Insurance business that drives growth and resilience for millions of eBay buyers and sellers, we’d love to talk!
Director, Head of Credit & Insurance in London employer: eBay
At eBay, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. As a leader in the ecommerce space, we offer our employees exceptional growth opportunities, competitive benefits, and the chance to make a meaningful impact on millions of buyers and sellers worldwide. Join us in Europe and be part of a passionate team dedicated to redefining the future of commerce while supporting your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Head of Credit & Insurance in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like eBay. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Director, Head of Credit & Insurance in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to eBay.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on eBay's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at eBay
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with eBay.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at eBay will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former eBay employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
