At a Glance
- Tasks: Lead the UK C2C strategy, driving growth and enhancing customer experience.
- Company: Join eBay, a global leader in ecommerce with an inclusive culture.
- Benefits: Diverse workplace, career development opportunities, and a chance to make an impact.
- Other info: Be part of a dynamic team that values authenticity and bold ideas.
- Why this job: Shape the future of ecommerce while connecting communities and creating economic opportunities.
- Qualifications: Experience in strategy development, strong analytical skills, and excellent communication abilities.
The predicted salary is between 80000 - 100000 £ per year.
This job is with eBay, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
C2C drives the eBay marketplace, enabling our strategy to reinvent the future of ecommerce for enthusiasts. Our C2C sellers bring rare, remarkable, and distinctive items to the platform, strengthening eBay's wide selection. Since the launch of free selling in the UK in 2024, our C2C business has grown consistently, generating positive momentum in GMV and customer satisfaction. We are seeking a Head of UK C2C to continue to drive growth in our UK C2C business and develop our proposition to meet the needs of customers, in collaboration with global product and marketing colleagues. You will be accountable for business results and customer satisfaction in this role. Additionally, you will set strategic priorities for the UK market and ensure they are delivered in line with the needs of the customer and business. You will gain an in-depth knowledge of our customers and their needs in order to guide you in building a roadmap of strategic priorities. You will partner with global product and marketing teams to impact their plans and priorities.
What you will accomplish...
- Become a C2C selling expert: Partner with insight, finance, and analytics departments to gain a comprehensive understanding of our customer needs, market insights, and business performance dynamics.
- Synthesize these insights into strategic recommendations on how eBay can improve the UK C2C customer experience - gaps, opportunities, and customer problems.
- Advocate and influence collaborators to ensure the UK's priorities are incorporated within global product and marketing roadmaps.
- Programme manage the execution of workstreams or activations driven by the UK business unit, playing a lead or supporting role as appropriate.
- Keep partners aware of progress and emerging problems and opportunities within the UK market to create accountability and ensure that solutions fit the UK C2C customer's requirements.
- Coordinate with peers in product and marketing to formulate customer communication plans and go-to-market strategies, ensuring they are adapted for the UK C2C customer.
- Gather feedback from customers through various channels and forums to measure the proposition's success. Develop findings to inform the roadmap for future launches.
What you will bring...
- Experience in multiple strategy development and/or consulting-style roles in complex, fast-paced, cross-functional organizations.
- Self-starter with a proven history of crafting strategy, handling dependencies, persuading executive-level leaders, and encouraging ownership across cross-functional teams.
- Critical thinking skills, encompassing the capacity to offer insights that guide business planning initiatives, establish cross-functional frameworks for success, and construct cases for investment.
- Strong analytical abilities, a demonstrated record of turning insights into actionable strategic plans, and experience in creative problem-solving on a large scale.
- Strong organizational, communication, and interpersonal abilities, with skill in clearly explaining complex problems to executives. Able to quantify issues and their impact. Develops carefully considered resource requests and possible solutions.
- A dynamic, proactive approach and an ability to develop clarity from ambiguity.
- Experience managing many senior collaborators from different functions globally, with the ability to influence and align diverse global teams.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
Head of C2C employer: eBay
At eBay, we pride ourselves on being an inclusive employer that champions diversity and innovation. Our vibrant work culture fosters collaboration and creativity, empowering employees to drive meaningful change in the ecommerce landscape. With a commitment to personal and professional growth, we offer ample opportunities for career advancement while ensuring our team members can bring their authentic selves to work every day.
StudySmarter Expert Advice🤫
We think this is how you could land Head of C2C
✨Tip Number 1
Network like a pro! Reach out to current eBay employees on LinkedIn and ask them about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by diving deep into eBay's C2C strategy. Understand their market position and think of innovative ideas that could enhance customer experience. Show them you're not just a fit, but a game-changer!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven growth or improved customer satisfaction in past roles. Make it relatable and impactful – they want to see your passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the eBay family. Let’s make it happen!
We think you need these skills to ace Head of C2C
Some tips for your application 🫡
Show Your Passion for C2C:When writing your application, let your enthusiasm for the C2C marketplace shine through. We want to see how you connect with eBay's mission of empowering buyers and sellers, so share your thoughts on how you can contribute to this vibrant community.
Tailor Your Experience:Make sure to highlight your relevant experience in strategy development and cross-functional collaboration. We’re looking for someone who can navigate complex environments, so be specific about how your past roles have prepared you for this challenge.
Be Data-Driven:We love numbers! Use data to back up your claims about your achievements and insights. Show us how you've turned analytics into actionable strategies in previous roles, as this will resonate well with our focus on customer satisfaction and business results.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at eBay
✨Know Your C2C Inside Out
Before the interview, dive deep into eBay's C2C marketplace. Understand its growth trajectory, especially since the launch of free selling in the UK. Be ready to discuss how you can leverage your insights to enhance customer experience and drive further growth.
✨Showcase Your Strategic Mindset
Prepare examples from your past roles where you've developed and executed successful strategies. Highlight your ability to synthesise market insights into actionable plans, as this will resonate with eBay's focus on strategic priorities for the UK market.
✨Communicate Clearly and Confidently
Practice explaining complex ideas simply and effectively. eBay values strong communication skills, so be prepared to articulate your thoughts on customer needs and business performance dynamics clearly, especially when discussing your recommendations.
✨Demonstrate Your Collaborative Spirit
eBay thrives on teamwork, so come ready to discuss how you've successfully partnered with cross-functional teams in the past. Share specific instances where you've influenced stakeholders and aligned diverse teams towards a common goal.
