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- Tasks: Manage key accounts and drive growth in eBay's Hard Goods category.
- Company: Join eBay, a leading global ecommerce platform with a diverse team.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by enhancing seller relationships and customer experiences.
- Qualifications: Experience in account management and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking a seasoned, data-driven, and commercially astute Account Manager to join eBay’s UK Enterprise Seller Development team to focus on the Hard Goods category. This is a vital role within our organisation, dedicated to driving strategic growth in one of eBay’s most important verticals. You will ideally bring a strong background of handling complex accounts, and collaborating cross-functionally to deliver against ambitious growth and customer satisfaction targets.
What you will accomplish:
- Manage and develop the relationship with key brands and sellers
- Support sellers to achieve top-rated seller standards and customer satisfaction, such as improving fulfilment and customer service
- Influence sellers to run promotions, or participate in coupons
- Support sellers to optimise their listings and close range gaps
- Collaborate to improve availability for key products
- Increase visibility of your sellers’ products, applying best practice of advertising and securing secondary space such as: homepage, Daily Deals, events pages, CRM and potentially PR
- In some instances, negotiate, and deliver, annual contracts to improve eBay shoppers’ experience and grow GMV
- Collaborate with brands to increase awareness and improve our customers’ experience
What you will bring:
- Proven experience in account management, commercial strategy, or sales leadership within a matrixed organisation
- Outstanding collaborator coordination and teamwork experience
- Strong analytical approach with the ability to interpret data and translate insights into actionable strategies
- Effective communicator with experience representing organisations externally
- Familiarity with the ecommerce or hard goods/electronics sector is a plus
Enterprise Account Manager (Hard Goods) employer: eBay
Contact Detail:
eBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Manager (Hard Goods)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at eBay or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching eBay’s Hard Goods category. Know the latest trends and challenges in the market so you can impress them with your insights and ideas.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you've improved customer satisfaction or sales through data-driven strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at eBay.
We think you need these skills to ace Enterprise Account Manager (Hard Goods)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Account Manager. Highlight your experience in account management and any relevant achievements that showcase your ability to drive growth and customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the Hard Goods category and how your skills align with our goals. Be specific about your past experiences and how they relate to the job.
Showcase Your Analytical Skills: Since this role requires a strong analytical approach, don’t forget to mention any data-driven strategies you've implemented in previous roles. We want to see how you can turn insights into actionable plans!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at eBay
✨Know Your Numbers
As an Enterprise Account Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to account management and sales growth. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Collaboration Skills
This role requires strong teamwork. Prepare examples of how you've successfully collaborated with cross-functional teams. Highlight specific projects where your coordination led to improved outcomes for clients or your organisation.
✨Understand the Hard Goods Market
Familiarise yourself with trends in the hard goods sector. Research eBay's position in this market and be prepared to discuss how you can leverage your knowledge to enhance seller relationships and drive growth.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to influence sellers or negotiate contracts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.