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- Tasks: Lead global logistics projects and manage delivery performance across eBay's network.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops and sells.
- Benefits: Enjoy flexible work options, a vibrant culture, and opportunities for personal growth.
- Why this job: Be part of a passionate team driving innovation and creating economic opportunities worldwide.
- Qualifications: 5+ years in global logistics or ecommerce, with strong data literacy and project management skills.
- Other info: Ideal for those who thrive in fast-paced, dynamic environments and love problem-solving.
The predicted salary is between 43200 - 72000 £ per year.
At eBay, we\’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We\’re in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
We are seeking a driven project manager with strong global logistics knowledge and experience in ecommerce transportation and delivery to drive global programmes across transportation and fulfillment networks. The role will lead all aspects of delivery, track performance, coordinate teams, maintain rate card for scalability.
Key Responsibilities:
- Project Management: strong planning, communication, risk management, partner management and problem-solving skills.
- KPI management: drive programme KPIs (cost per shipment, rate accuracy, on time delivery rate, carrier SLA compliance), setting goals, weekly performance tracking and effective communication to align metrics with programme objectives and drive continuous improvement.
- Carrier Ratecard Management: Build, source, validate and update rate cards for international carriers.
- Loss Reductions: minimise loss-related expenses such as Item Not Received (INR) claims and arrived-damaged issues. Use data-driven root cause analysis to recommend and implement systemic fixes.
- Cross-Functional Leadership: Collaborate with Product, Legal, Customer Service, Seller Management, Regional Ops teams, Finance and External Partners to develop and implement strategies aligned with eBay’s cross-border trade (CBT) goals.
- Partner Management: support with day-to-day contact with logistics and carrier partners. Negotiate, monitor and drive partners.
Key Requirements:
- Experience: +5 years in global logistics, e-commerce shipping programmes, supply chain management, or programme management in a cross-border trade environment.
- Industry Knowledge: Deep understanding of international logistics, customs procedures and regulatory frameworks (e.g., VAT/IOSS, HS Codes, export documentation).
Skills:
- Strong data literacy: can interpret and act on analytics and operational metrics.
- Programme/project management experience with global or matrixed teams.
- Excellent partner/vendor management and negotiation capabilities.
- Strong communication and partner engagement skills.
- Tools: Familiarity with logistics platforms, Tableau, Jira, Salesforce, SQL a plus.
- Education: Bachelor\’s degree or equivalent experience in Business, Supply Chain, Logistics, or related field. MBA or advanced degree preferred.
Preferred Skills:
- MBA or relevant advanced degree.
- Experience managing shipping or logistics programmes.
- Familiarity with marketplace dynamics, international shipping regulations, and global e-commerce ecosystems.
- Experience launching new carrier solutions or transportation pilots across markets.
- Comfort working in fast-paced, ambiguous, and highly matrixed environments.
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Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay\’s commitment to ensuring digital accessibility for people with disabilities.
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Cross Border Delivery Manager employer: eBay
Contact Detail:
eBay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cross Border Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in global logistics and e-commerce. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the logistics and e-commerce sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Cross Border Delivery Manager role.
✨Tip Number 3
Brush up on your data literacy skills, especially in tools like Tableau and SQL. Being able to interpret and act on analytics is crucial for this role, so showcasing your proficiency can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed cross-functional teams and driven KPIs in previous roles. Having concrete stories ready will help you illustrate your experience and problem-solving abilities effectively.
We think you need these skills to ace Cross Border Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in global logistics and e-commerce. Emphasise your project management skills and any specific achievements related to KPI management or cross-border trade.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for e-commerce and your understanding of the logistics landscape. Mention how your background aligns with eBay's goals and values, particularly in driving economic opportunity and innovation.
Highlight Relevant Skills: In your application, clearly outline your data literacy and experience with logistics platforms. Mention any familiarity with tools like Tableau, Jira, or SQL, as these are valuable for the role.
Showcase Cross-Functional Experience: Demonstrate your ability to collaborate across teams by providing examples of past projects where you worked with various departments. This will show your capability in cross-functional leadership, which is crucial for the role.
How to prepare for a job interview at eBay
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in project management, particularly in global logistics and e-commerce. Highlight specific projects where you successfully managed timelines, resources, and stakeholder communication.
✨Demonstrate Data Literacy
Since the role requires strong data literacy, come equipped with examples of how you've used data to drive decisions. Be ready to explain how you interpret analytics and operational metrics to improve performance.
✨Understand Cross-Border Trade Dynamics
Familiarise yourself with international logistics, customs procedures, and regulatory frameworks relevant to cross-border trade. Showing a deep understanding of these areas will set you apart from other candidates.
✨Prepare for Partner Management Scenarios
Think of examples where you've successfully negotiated with partners or vendors. Be ready to discuss how you maintain relationships and drive performance, as this is crucial for the role at eBay.