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- Tasks: Drive sales productivity and create scalable processes for eBay's global seller development.
- Company: Join eBay, a leader in global ecommerce, transforming how the world shops and sells.
- Benefits: Enjoy a collaborative culture, remote work options, and opportunities for personal growth.
- Why this job: Be part of a passionate team making a real impact on economic opportunities worldwide.
- Qualifications: Experience in sales operations or business operations, with strong analytical and communication skills.
- Other info: Proficiency in German is a plus; embrace a hands-on culture and lead change management.
The predicted salary is between 43200 - 72000 £ per year.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role: The Global Sales Operations & Enablement team drives operational excellence across eBay’s global seller development organization, empowering Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, efficient processes, and targeted enablement to accelerate seller success and business performance. The Sales Operations & Enablement Manager will be responsible for driving sales productivity, global consistency of execution, and supporting training and enablement. You will be creating repeatable, scalable processes, frameworks, and playbooks, working cross-functionally to deliver on key objectives. The role will partner closely with our Global Seller Development sub-teams, analytics, the Salesforce technology, product, and category teams. You will have a strong focus on crafting a culture of operational excellence, from process improvement to documentation and end-to-end project delivery and training.
What you will accomplish:
- Identify optimization and automation opportunities across the end-to-end seller lifecycle and internal sales process.
- Own project requirements documentation including process flows and any other assets used to collect, manage, and provide transparency into project objectives.
- Build and iterate on pre and post sales playbooks.
- Liaise with Sales, 3rd Party Partnerships, and the Salesforce team to prioritize change and project requests.
- Support enablement by creating training materials as a subject matter expert in your process flows.
- Own and drive projects forward; participate in user acceptance testing, creating training documentation, and delivering training on respective initiatives.
- Assist with planning, tracking, documentation and status updates for portfolio of projects.
What you will bring:
- Proven experience in sales operations, enablement, or business operations within a technology sales environment.
- Proven track record of success in business process, operational strategy, trends, and data analysis to deliver against business objectives.
- Experience building trainings for revenue driving teams.
- Build positive relationships across various teams within eBay and enjoy collaboration.
- Highly results oriented with bias to action.
- Process oriented with strong analytical skills.
- Strong communication and presentation skills, balancing high level information with detailed analysis.
- Demonstrated ability to work independently and with little direction.
- History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, project costing etc.
- Strong knowledge in the Salesforce CRM platform functionality and standard methodologies.
- Preferred Experience working in a hands-on culture.
- Experience leading change management.
- Experience with learning management systems.
- Proficiency in German is a plus.
Sales Operations & Enablement Manager employer: eBay Inc.
Contact Detail:
eBay Inc. Recruiting Team
talent@ebay.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations & Enablement Manager
✨Tip Number 1
Familiarise yourself with eBay's sales processes and tools, especially Salesforce. Understanding how these systems work will help you demonstrate your ability to optimise and automate processes during interviews.
✨Tip Number 2
Showcase your experience in creating training materials and playbooks. Be prepared to discuss specific examples of how you've successfully enabled teams in the past, as this is a key aspect of the role.
✨Tip Number 3
Network with current or former eBay employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data to drive business decisions. Being able to articulate your thought process around data analysis will set you apart from other candidates.
We think you need these skills to ace Sales Operations & Enablement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales operations and enablement. Use keywords from the job description, such as 'operational excellence', 'process improvement', and 'training materials' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eBay's mission and how your background aligns with their goals. Mention specific achievements in previous roles that showcase your ability to drive sales productivity and support training initiatives.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data analysis to improve business processes or drive operational strategy in past positions. This will help illustrate your capability to deliver against business objectives.
Highlight Collaboration Experience: Emphasise your ability to build positive relationships across teams. Provide examples of successful cross-functional projects you've been involved in, particularly those that required collaboration with sales or technology teams, to show you can thrive in eBay's team-oriented culture.
How to prepare for a job interview at eBay Inc.
✨Understand the Role
Make sure you have a clear understanding of the Sales Operations & Enablement Manager role. Familiarise yourself with the responsibilities mentioned in the job description, such as driving sales productivity and creating training materials. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss specific examples where you've used data analysis to drive business decisions or improve processes. Highlight any experience you have with Salesforce or similar CRM platforms, as this is crucial for the position.
✨Demonstrate Collaboration
The job emphasises building positive relationships across various teams. Be ready to share examples of how you've successfully collaborated with different departments in previous roles. This could include working with sales, marketing, or product teams to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and project management skills. Think about past projects where you identified optimisation opportunities or led change management initiatives, and be ready to discuss the outcomes and lessons learned.
