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- Tasks: Support sellers on eBay Live, resolving issues and enhancing their streaming experience.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops and sells.
- Benefits: Enjoy a dynamic work culture, opportunities for growth, and the chance to make an impact.
- Why this job: Be part of a passionate team, connecting people and building communities through innovative live selling.
- Qualifications: 3+ years in tech operations with strong communication and problem-solving skills required.
- Other info: German language skills are a plus but not mandatory; occasional travel may be needed.
The predicted salary is between 28800 - 43200 £ per year.
At eBay, we\’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We\’re in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling.
We are seeking a Live Operations Specialist to support sellers across UK & Germany to provide issue resolution and support sellers streaming confidently on eBay Live. They will support the PMO to provide operational improvements and implement materials to help sellers navigate the platform confidently.
What You Will Accomplish:
Seller Product Support
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Serve as a key point of contact for seller-related issues, demonstrating deep empathy and a strong understanding of the seller experience in both the UK and DE markets.
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Collaborate closely with Customer Support and Product teams across regions to identify, report, and monitor seller-impacting issues.
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Ensure timely communication with sellers by documenting, tracking, and providing updates on issue resolution progress.
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Proactively gather seller feedback to identify recurring pain points and help drive meaningful product improvements.
External Communications to Sellers
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Support and scale seller communications for eBay Live events, ensuring alignment with existing protocols and best practices.
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Help automate communication workflows as the initiative grows, ensuring a seamless experience for participating sellers.
Operations Playbook & Automationa
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Design and implement streamlined operational processes to support eBay’s livestream commerce initiatives.
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Translate seller insights into actionable training materials and support resources to empower sellers using the platform.
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Strengthen operational trust and safety on live streams by developing clear guidelines and processes in collaboration with PMO, Legal, Analytics, Product, and Operations teams.
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Monitor livestream activity for potential abuse, fraud, or violations; investigate reported incidents and enforce appropriate actions following approved procedures.
What you will bring:
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Strong experience in tech operations, preferably at a commerce marketplace or in live selling formats
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Prior experience in creating and implementing operations processes with high customer empathy
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Strong communication, and problem-solving skills.
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Strong organisational skills
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Strong ability to multi
task and a bias for action -
At least 3+ years of experience
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German speaking is not a requirement
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Travel required on occasion
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay\’s commitment to ensuring digital accessibility for people with disabilities.
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Live Operations Specialist employer: eBay Inc.
Contact Detail:
eBay Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Operations Specialist
✨Tip Number 1
Familiarise yourself with eBay Live and its features. Understanding how sellers interact with buyers during live streams will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of eBay, especially those in operations or customer support roles. They can provide valuable insights into the company culture and the specific challenges faced by Live Operations Specialists.
✨Tip Number 3
Prepare to discuss your experience in tech operations and how it relates to live selling formats. Be ready to share specific examples of how you've implemented operational processes that improved customer experiences.
✨Tip Number 4
Stay updated on trends in ecommerce and live selling. Being knowledgeable about the latest developments in the industry will not only impress your interviewers but also help you contribute meaningfully to discussions about operational improvements.
We think you need these skills to ace Live Operations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Live Operations Specialist position. Understand the key responsibilities and required skills, such as tech operations experience and strong communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in tech operations and any previous roles related to live selling formats. Emphasise your problem-solving skills and ability to empathise with customers, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ecommerce and your understanding of the seller experience. Mention specific examples from your past work that demonstrate your ability to support sellers and improve operational processes.
Highlight Relevant Experience: In your application, be sure to mention any experience you have with livestream commerce or similar platforms. Discuss how you've successfully implemented operational improvements or supported customer communications in previous roles.
How to prepare for a job interview at eBay Inc.
✨Understand the Seller Experience
Make sure you have a solid grasp of the seller experience on eBay, especially in the UK and Germany. Be prepared to discuss how you would empathise with sellers and address their concerns effectively.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've tackled operational challenges in the past. Highlight your ability to think on your feet and come up with solutions that enhance the seller's experience.
✨Communicate Clearly
Since the role involves a lot of communication with sellers, practice articulating your thoughts clearly and concisely. Demonstrating strong communication skills during the interview will be crucial.
✨Familiarise Yourself with Live Selling
Research live selling formats and understand how they work. Being knowledgeable about the dynamics of live commerce will show your enthusiasm for the role and your readiness to contribute.